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Nxt Crashes In Convert Video


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I am attempting to convert a video track for display in a presentation. The Convert process reads the source DVD fine, I can select the track I want, the track is cached fine, I choose the output mode, I enter the target folder, but when I push the green arrow to do the conversion, the conversion process hangs and ultimately crashes. The target file is created, but it contains no data.

 

Here are the crash details:

 

Problem Event Name: APPCRASH

Application Name: VideoConvert14.exe

Application Version: 14.4.4.18

Application Timestamp: 5006e1ec

Fault Module Name: DCFilters14.dll

Fault Module Version: 14.4.1.11

Fault Module Timestamp: 5006bfd3

Exception Code: c00000fd

Exception Offset: 00020f5c

OS Version: 6.1.7601.2.1.0.768.3

Locale ID: 1033

Additional Information 1: 3f04

Additional Information 2: 3f04c2fbfb6b637b8ce970706c012674

Additional Information 3: 6904

Additional Information 4: 6904c823abfa0d947513f7d991a5aeae

 

Help!

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First thing to try would be a proper repair using these steps...

 

First thing to do is to turn off your Anti Virus, Firewalls, Registry Cleaners, etc.

 

Now insert your Roxio Disc.

 

Be sure you accept the offer to Check for Updates (this is for Roxio, not Windows)

 

When you reach the screen where
Repair
is offered, choose that!

 

When the Repair competes, turn your AV & Firewall back on and reboot.

 

See what that does, otherwise we move on to Plan B :lol:

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I did as you suggested and ran a repair install. Incidentally, nothing updated during this process except setup. I had already checked for updates, and the built-in update function does not recognize the existence of Creator NXT at all, only older products.

 

After the repair and reboot, I get exactly the same error.

 

Time for Plan B.

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This is extensive, but it what I suggest...

 

Download and install the
Uninstaller. Then run it in
Moderate Mode
to remove any traces of Roxio.

 

Create a New User Account with Administrator Privileges.

 

Turn OFF any A/V & Firewall.

 

Reboot and log on to that new account.

 

Copy your entire disc to a new folder on your HDD.

 

In that new folder, right click on Setup.exe and select Properties.

 

Under the Compatibility tab, make sure
nothing
is checked!

 

Right click Setup.exe and select Open.

 

Allow it to Check for Updates (this is for Roxio not Windows)

 

Use the Default Locations!
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I'll probably just ask for a refund. This product has been nothing but trouble. I received a completely bogus install disk, and it took days to convince support that it was broken and to get a replacement. And support appears to be non-existent for bugs. Thanks for your time and ideas.

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Two faulty discs???

 

You do realize how completely unlikely that is :huh:

 

Actually my first thought for a Plan C would have been to Format C:\... I really think that is your base issue - but I do know what a pain that can be ;)

 

I agree on support, get better service on a used car lot :lol:

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