ghutfilz Posted June 8, 2013 Report Share Posted June 8, 2013 I am attempting to convert a video track for display in a presentation. The Convert process reads the source DVD fine, I can select the track I want, the track is cached fine, I choose the output mode, I enter the target folder, but when I push the green arrow to do the conversion, the conversion process hangs and ultimately crashes. The target file is created, but it contains no data. Here are the crash details: Problem Event Name: APPCRASH Application Name: VideoConvert14.exe Application Version: 14.4.4.18 Application Timestamp: 5006e1ec Fault Module Name: DCFilters14.dll Fault Module Version: 14.4.1.11 Fault Module Timestamp: 5006bfd3 Exception Code: c00000fd Exception Offset: 00020f5c OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 1033 Additional Information 1: 3f04 Additional Information 2: 3f04c2fbfb6b637b8ce970706c012674 Additional Information 3: 6904 Additional Information 4: 6904c823abfa0d947513f7d991a5aeae Help! Link to comment Share on other sites More sharing options...
Jim_Hardin Posted June 8, 2013 Report Share Posted June 8, 2013 First thing to try would be a proper repair using these steps... First thing to do is to turn off your Anti Virus, Firewalls, Registry Cleaners, etc. Now insert your Roxio Disc. Be sure you accept the offer to Check for Updates (this is for Roxio, not Windows) When you reach the screen where Repair is offered, choose that! When the Repair competes, turn your AV & Firewall back on and reboot. See what that does, otherwise we move on to Plan B Link to comment Share on other sites More sharing options...
ghutfilz Posted June 8, 2013 Author Report Share Posted June 8, 2013 I did as you suggested and ran a repair install. Incidentally, nothing updated during this process except setup. I had already checked for updates, and the built-in update function does not recognize the existence of Creator NXT at all, only older products. After the repair and reboot, I get exactly the same error. Time for Plan B. Link to comment Share on other sites More sharing options...
Jim_Hardin Posted June 9, 2013 Report Share Posted June 9, 2013 This is extensive, but it what I suggest... Download and install the Revo Uninstaller. Then run it in Moderate Mode to remove any traces of Roxio. Create a New User Account with Administrator Privileges. Turn OFF any A/V & Firewall. Reboot and log on to that new account. Copy your entire disc to a new folder on your HDD. In that new folder, right click on Setup.exe and select Properties. Under the Compatibility tab, make sure nothing is checked! Right click Setup.exe and select Open. Allow it to Check for Updates (this is for Roxio not Windows) Use the Default Locations! Link to comment Share on other sites More sharing options...
ghutfilz Posted June 13, 2013 Author Report Share Posted June 13, 2013 I did all that you suggested, and it made no difference. I still get the exact same APPCRASH. Time for Plan C? Link to comment Share on other sites More sharing options...
Jim_Hardin Posted June 13, 2013 Report Share Posted June 13, 2013 There is no plan c... You will have to contact ($$$) Support Link to comment Share on other sites More sharing options...
ghutfilz Posted June 13, 2013 Author Report Share Posted June 13, 2013 I'll probably just ask for a refund. This product has been nothing but trouble. I received a completely bogus install disk, and it took days to convince support that it was broken and to get a replacement. And support appears to be non-existent for bugs. Thanks for your time and ideas. Link to comment Share on other sites More sharing options...
Jim_Hardin Posted June 13, 2013 Report Share Posted June 13, 2013 Two faulty discs??? You do realize how completely unlikely that is Actually my first thought for a Plan C would have been to Format C:\... I really think that is your base issue - but I do know what a pain that can be I agree on support, get better service on a used car lot Link to comment Share on other sites More sharing options...
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