Toast Pro 11 Crashes When I Want To Burn Hd Dvd

[Alfred Leung]

I have just purchased the Toast Pro 11 and when I tried to create High Definition DVD, Toast Pro 11 Crashes every time I tried.

[tsantee]

I can't be sure of the reason why that's happened. There may be something in the video file (such as dropped frames) that is causing it. Or they may be one or more third-party codecs in a Library>QuickTime folder that are causing a conflict with Toast. I know that Xvid codecs are not okay with Toast. You can easily test if there is a codec problem by either temporarily dragging the "component" files out of the root>Library>QuickTime folder or starting the Mac in Safe mode before launching Toast.

 

Does Toast crash immediately when you click the burn button (or choose Save as Disc Image) or does it crash at some point during the encoding? If the latter, is it always at or near the same point?

[Alfred Leung]

I can't be sure of the reason why that's happened. There may be something in the video file (such as dropped frames) that is causing it. Or they may be one or more third-party codecs in a Library>QuickTime folder that are causing a conflict with Toast. I know that Xvid codecs are not okay with Toast. You can easily test if there is a codec problem by either temporarily dragging the "component" files out of the root>Library>QuickTime folder or starting the Mac in Safe mode before launching Toast.

 

Does Toast crash immediately when you click the burn button (or choose Save as Disc Image) or does it crash at some point during the encoding? If the latter, is it always at or near the same point?

It crashed immediately after I click the burn button. The message prompted "Preparing....", then it crashed.

[tsantee]

It crashed immediately after I click the burn button. The message prompted "Preparing....", then it crashed.

That suggests a conflict between Toast and something else on your Mac, although it could be something in the header of the video. Try starting up in Safe mode.

[Alfred Leung]

That suggests a conflict between Toast and something else on your Mac, although it could be something in the header of the video. Try starting up in Safe mode.

 

I am totally frustrated as I could not burn Blu-Ray and High Definition DVD, only DVD is good. Everytime I tried, it crashed. I tried every way suggested in the forum, ie. Safe mode, remove of non-Apple codec from QuickTime library.....it just did not work as promised.

[tsantee]

I am totally frustrated as I could not burn Blu-Ray and High Definition DVD, only DVD is good. Everytime I tried, it crashed. I tried every way suggested in the forum, ie. Safe mode, remove of non-Apple codec from QuickTime library.....it just did not work as promised.

I'm sorry this isn't working. I don't know why because I don't have the same experience. Did you try Save as Disc Image and then attempt to burn the resulting .toast file using the Image File setting in the Toast Copy window? If it crashed when starting to create the disc image then there is something about the video file that Toast doesn't like at all. If you bought Toast recently you may be able to take advantage of Corel/Roxio's refund policy.

[yabbadoody]

After spending days trying to work through the problem of not being able to burn a video BluRay for love or money, after 'upgrading' to (essentially more problems) TOAST 11.1, and even after ROXIO sent me an email offering 'free support' for 14 days - DURING A PERIOD WHILE I WAS TRAVELING AND MY SYSTEM WAS DISMANTLED, so I didn't see the email until the offer had already 'expired' and thus because they did not COORDINATE it with me in any meaningful way whatsoever, the offer of help is worthless -

 

I have decided to search for other software. Out of necessity, I spent my entire bright, sunny afternoon yesterday searching out options for people like me:

 

MacPro dual quad core, running lots of pro software (for business) that is VERY happy at Mac OS 10.5.8, thank you.

 

Moving beyond OS 10.5, or otherwise reconfiguring my system, is just NOT an option for me right now, and will not be until some time when I have a week and perhaps a couple thousand dollars at my disposal (for all the necessary upgrades, software and potential conflicts shakeout, gripe gripe etc.)

 

That said, I have discovered at least ONE piece of software that seems to be able to do for me what TOAST cannot.

 

It is made by a company call NCH, and the software is named "Express Burn". It's designed to work with Mac OS 10.3 and higher, has a very simple interface, works a bit slower (BluRay video encoding) than TOAST, but it does not appear to have any of the nasty drawbacks that I've been experiencing with TOAST. I am currently using Express Burn v 4.64 - Intel, and while it is a bit slow, it is easy to figure out and appears to work solidly at burning video content/industry standard BluRay discs.

 

I realize that while I may TECHNICALLY be 'in violation' of the terms of this board for posting this information, TOAST is absolutely NOT WORKING FOR ME, WILL NOT DO WHAT I NEED IT TO DO / bought it for, and also for some reason (maybe ROXIO'S recent announcement of a refund offer?), I doubt that it ever will work properly on my system at all, in this configuration.

 

Because I am a professional content creator by trade, and therefore not alone in that predicament - and therefore I had PURCHASED Toast PRIMARILY based upon it's reputation and so that I could author and burn BluRay DVD content for my clients - well, it is my contention that ROXIO owes us professionals (but also all end users) the benefit of knowing about alternatives to their software, UNTIL such a time as TOAST once again begins functioning properly, does the things we need it to do, and a patch release is available to current owners that begins working,

 

as advertised. Beyond that, false advertising is a serious offense. When your software fails us miserably, WE NEED OPTIONS... so ROXIO/Corel, please understand that and allow this post to stand, if you wish to avoid a lawsuit over your (currently falsely advertised, completely worthless to me and numerous other industry professionals) TOAST 11 software. Thank you.