Jumpy Video In Display Window - New Install

[KokomoSteve]

I just purchased this product and installed it on my computer. The video in the display window is jumpy or unstable, even when I'm not recording. The video source is from a Sony HI-8 camera. The video plays well on a TV monitor, so I think the source is good. I also recorded a portion of the video to my hard drive, and it was jumpy on playback. I played it back through windows media player, and it was jumpy there. Windows media player works fine on other videos. I think there is a capture issue with the video. (there may be some audio problems as well) My computer information as follows: Computer: Hewlett-Packard p6717c

Windows 7, SP1

AMD althon II X4 640 processor 3.00GHz

RAM 5.00 GB

64 bit operating system

Using USB 2.0 port

Disk has 605GB free

ATI Radion HD4200 display adapter

[Jim_Hardin]

You did not mention HOW you have it connected?

 

Did you try it with a different source ~ DVD or BD Player?

 

If you check your Device Manager, does it look exactly like this?

 

 

Do you know what the Return Policy is where you bought it???

[KokomoSteve]

My device manager looks like yours. I tried a DVD, and still get the same video image jumping. I will see if I can take it back to where it was purchased.

[Jim_Hardin]

Most stores have a No Return policy if the box is opened...

 

You Might be able to charm them into an Exchange

[angelagh]

my playback is jumpy across the top of the window...

[sknis]

my playback is jumpy across the top of the window...

 

angelagh, please start your own thread. You problem is not the same as in this one. Please do a screen capture of your video and the jumpy top. Explain what you mean if it is not apparent and please post your computer specs. HAve you updated you video card/chip drivers?

 

What about the problem you has in August, you never came back to thank us or #$^@ us?

[Craig R]

I am having the jumpy video problem,just installed on my notebook and tried different sources,with the same jumy video result. Could it be the video card,or drivers?

Thanks.

[Jim_Hardin]

I am having the jumpy video problem,just installed on my notebook and tried different sources,with the same jumy video result. Could it be the video card,or drivers?

Thanks.

 

Read Post #6, First Paragraph

 

This is a year old Topic and past time to close it