Tivo Not In Setup. Wont Connect.

[DwightB]

Just downloaded Toast Titanium 11. It was supposed to ask about the TiVo during the setup process, but did not.

 

I found the TiVo Transfer app in Finder, ran it. Gave it my Media Access Key. Neither of my two TiVo's shows up in the app.

 

I restarted both TiVo's, the Mac and the router, but it still does not show up.

 

No idea what to do from here. Any ideas would be appreciated.

 

Very frustrating.

 

Macbook Pro Retina, OS X 10.8.3.

 

Thanks.

[tsantee]

Toast itself doesn't need information from the TiVo. Toast's Media Browser does look for the TiVo Recordings folder used by TiVo Transfer which the latter creates in the Documents folder by default. So there's nothing wrong with Toast not asking for TiVo information.

 

You shouldn't have a problem with TiVo Transfer, however. Once you enter the TiVo's MAK it should appear in the TiVo DVR's list at the bottom left of the TiVo Transfer window. I'm presuming the version that Roxio provided to you is 2.1.0.

 

I believe there is a knowledgebase article that you can search for in Roxio's "Support Home" page that can help troubleshoot this. There also is a forum here specifically for TiVo Transfer and Mac2TiVo. You can search it for tips, too. I haven't encountered your problem. The only time my Mac couldn't see the TiVo I was able to fix it by restarting the wifi router and then the TiVo.

[DwightB]

Hi.

 

Actually the version of TiVo Transfer provided by the Titanium 11.1 download is 2.0 according to About. However, Check for updates says I am running 2.1.0. Which to believe?

 

So maybe I need to find a link to get the update and install it anyway.

 

I totally missed that forum, so will go there for further support. BTW, the KB article I found before coming here was no help. It suggested restarting the router as a solution.

 

Thanks for your answer.

[tsantee]

Roxio forgot to update the information in the About window. If you choose Get Info when selecting the application in the Finder it should show that it is 2.1.0. The problem you're having existed with 2.0 and that was what 2.1 resolved. Are you running any third-party security apps? If you are connecting with wifi can you do a test where you connect your Mac to the router via Ethernet instead?

[DwightB]

Digital Guru, thanks for your assistance. For reasons beyond understanding, it resolved itself, last night.

 

OK, I may have helped it, but it did suddenly start working. What I did was to connect the Macbook to Ethernet via the Thunderbolt connector, after moving the computer to a dead zone for my WiFi. Sometime later I noticed it found both TiVo's. This afternoon, just a little while ago, it was still connecting, only this time via WiFi. So I'll hold my breath, twirl around three times, bow to the West and hope it continues to find the TiVo's in the future.

 

Thanks, again.

[tsantee]

You're welcome. In the past I found that taking my electronic device for a drive in the car seemed to fix it. All I know is they worked by the time I arrived at a repair shop. Your fix for the TiVo problem sounds similar.