I recently bought the Roxio Gamecap Pro HD, and from the second I took it out of the box I've had problems with it. Now, approx. 8 hours after I had set it up, I'm about to call it quits and just try and get some sort of refund out of it. Now, before anyone asks, my laptop is an Alienware M11X, I can't remember the specs off the top of my head, but from the snippits of the software working for half a second (seeing my avatar move onscreen for a few seconds in the preview), it seemed to be holding up alright.
My issue is such, whenever I start up Roxio, and press the blue capture button, it takes me to the recording screen, where it says 'Ready' in green and I can see my T.V. screen on my preview window, and likewise the X-box is viewable on the T.V. The Capture and Livestream buttons, however, are an empty black void, and if I try to click on anything, I get the Windows (Not responding) declaration after the title at the top of the window. This forces me to exit out of that screen, leaving me back with the blue capture button.
Now I have tried most of the fixes suggested. I've repaired my installation several times with my Anti-Virus and Firewall off, I've tried that long winded fix using Revo uninstaller, and I've gone through much of the community trying to find an answer.
I'm by no means a wiz with computers, so maybe I overlooked something. I don't mean to be rude, but I am quite frustrated right now, at the thought that it seems to be so close to working, but just doesn't feel like it. Regardless, if anyone has any ideas, I would be happy to hear them.
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NYWalker
I recently bought the Roxio Gamecap Pro HD, and from the second I took it out of the box I've had problems with it. Now, approx. 8 hours after I had set it up, I'm about to call it quits and just try and get some sort of refund out of it. Now, before anyone asks, my laptop is an Alienware M11X, I can't remember the specs off the top of my head, but from the snippits of the software working for half a second (seeing my avatar move onscreen for a few seconds in the preview), it seemed to be holding up alright.
My issue is such, whenever I start up Roxio, and press the blue capture button, it takes me to the recording screen, where it says 'Ready' in green and I can see my T.V. screen on my preview window, and likewise the X-box is viewable on the T.V. The Capture and Livestream buttons, however, are an empty black void, and if I try to click on anything, I get the Windows (Not responding) declaration after the title at the top of the window. This forces me to exit out of that screen, leaving me back with the blue capture button.
Now I have tried most of the fixes suggested. I've repaired my installation several times with my Anti-Virus and Firewall off, I've tried that long winded fix using Revo uninstaller, and I've gone through much of the community trying to find an answer.
I'm by no means a wiz with computers, so maybe I overlooked something. I don't mean to be rude, but I am quite frustrated right now, at the thought that it seems to be so close to working, but just doesn't feel like it. Regardless, if anyone has any ideas, I would be happy to hear them.
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