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Hd Pro Preview Screen Is Black


ike2232
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So i recenly got my new computer and the roxio was working fine. Then when i turned it on today the preview screen stays black i can here my ps3 but no video. When i record and stop recording i can see the video perfectly but the preview screen is still the same.

 

Here isthe image ofthe capture screen and my pc specs

post-112860-0-12245100-1371432138_thumb.png

post-112860-0-49262900-1371432198_thumb.png

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A couple have had that and I think it comes from a Video Card/Chip issue...

 

Make sure your Video Card/Chip Software is set to DEFAULT ~ no tweeking ;)

 

Make sure that both the drivers and software are up to date.

 

And it wouldn't hurt to do a proper repair of Roxio:

 

First thing to do is to turn off your Anti Virus, Firewalls, Registry Cleaners, etc.

 

Unplug your RGC Device and put it aside until you are completely finished.

 

Now insert your Roxio Disc.

 

Be sure you accept the offer to Check for Updates (this is for Roxio, not Windows)

 

When you reach the screen where
Repair
is offered, choose that!

 

When the Repair competes, turn your AV & Firewall back on and reboot.

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