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Installation Problems On W8

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Hello, I am new to this forum so please don't be offended if I touch on topics which have already been discussed. I have NOT been able to just pick up the phone and discuss this issue with a Roxio representative.I am a musician and I am attempting to install EASY CD & DVD BURNING on my new WINDOWS 8 All In One computer. When it came time to type the "KEY" I very carefully typed the correct key and it indicated "INVALID". I took it back to the store (O.D) and they exchanged it for another one. They indicated that they were both NEW. The second one could not be activated. Someone PLEASE tell me what the problem is. I have an operative version on my (get this) on my WINDOWS VISTA Computer.Help!


Edited to remove CD-Keys!

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