Laptop Freezes Upon Inserting Usb Cable

[CrystalAura 0]

Whenever I plug in the USB cable to my laptop to record, the screen freezes, my cursor disappears and I have to restart my laptop. It happens whenever the USB cable is plugged in and I'm on the Record window.

[cdanteek 221]

Whenever I plug in the USB cable to my laptop to record, the screen freezes, my cursor disappears and I have to restart my laptop. It happens whenever the USB cable is plugged in and I'm on the Record window.

 

Do other USB Devices cause the same problem?

 

If you plugin the device with the program closed what happens?

[CrystalAura 0]

Nothing happens when I plug in the Roxio USB, laptop runs normally, and other USB devices I have don't cause the freeze up problem.

 

I tried re-installing, but that didn't work either.

 

There is also this error that sometimes pop up:

 

Edited June 21, 2013 by CrystalAura

[cdanteek 221]

Nothing happens when I plug in the Roxio USB, laptop runs normally, and other USB devices I have don't cause the freeze up problem.

 

I tried re-installing, but that didn't work either.

 

There is also this error that sometimes pop up:

 

 

Unplug the USB Device and leave it unplugged until I tell you to plug it back in.

 

 

Turn off your Anti Virus, Firewalls, Registry Cleaners, etc.

 

Now insert your Roxio Disc.

 

Be sure you accept the offer to Check for Updates (this is for Roxio, not Windows)

 

When you reach the screen where

Repair

is offered, choose that!

 

When the Repair competes, turn your AV & Firewall back on and reboot.

 

Now open the Roxio program and plugin the USB Device.

 

Does it work now?

[CrystalAura 0]

No, still freezes, even though the GAMECAP device was installed successfully.

[cdanteek 221]

Go here and run the dxdiag.exe, http://forums.support.roxio.com/topic/81985-identifying-your-computer-specs-and-computer-drivers-windows/

 

Post \/attach the zipped dxdiag.exe like this post explains same same as for a .jpg image. http://forums.support.roxio.com/topic/74120-posting-a-picturescreen-cap-on-roxio/

[CrystalAura 0]

Here it is.

RoxioCrash - DxDiag.txt

Edited June 22, 2013 by CrystalAura

[cdanteek 221]

Here it is.

 

Download MSXML 4.0 Service Pack 3 to your desktop, msxml.msi 2.3 MB here, http://www.microsoft.com/en-us/download/details.aspx?id=15697.

 

Shut all programs down, antivirus/firewall software too, run the download from your desktop and reboot when it's done.

 

Turn your antivirus/firewall software back on.

 

Does the program freeze now?

[CrystalAura 0]

Yes, it still freezes up unfortunately. I think there's a problem with the GameCAP device..

[cdanteek 221]

Yes, it still freezes up unfortunately. I think there's a problem with the GameCAP device..

 

Do you have another PC to install it on and check if the device is working?

[cdanteek 221]

Yes, it still freezes up unfortunately. I think there's a problem with the GameCAP device..

 

Do you have another PC to install it on and check if the device is working?

[CrystalAura 0]

Do you have another PC to install it on and check if the device is working?

 

I do, but it's not mine.

 

My laptop has been working fine with Roxio Game Capture since 2012. It had no problems recently until now.

 

*Edit*

 

I tried recording using my other old video capturing device, One Touch Video Game Capture VC500, and it caused my laptop to freeze up too. So it's not just my Roxio being the problem, I assume my laptop isn't accepting recording material.

Edited June 24, 2013 by CrystalAura