Problem With Preview & Capture.

[PDScOtTyZ]

I just got my Roxio Capture Card HD Pro today, and when I started up the software and plugged it in to my laptop, it worked dandy. When I plugged it back in again, the preview screen turns black, but I can still hear the audio. I use an HDMI in (Xbox 360) to HDMI out / USB out. Whenever I capture, the preview screen is still black, but it records -- no problem. When I live stream on Twitch, the preview screen restores to normal, but when I end it, it turns black again.

There's nothing wrong with my HDMI cables nor the USB, but I can't find the solution.

 

Here's my laptop specs:

http://speccy.piriform.com/results/hz8uTAQDUKmLDrvGO8VKPSp

 

I have my Xbox 360 set to 720p, default settings.

[Jim_Hardin]

It is a display issue with your laptop's video...

 

A few others have had this happen but no one has ever told us if/how they fixed it

[cdanteek]

You have some serious user issues enabled on you PC.

 

UAC is on, Windows update to automatically download and update, and a few others this being a huge one.

 

Battery

 

 

AC Line:

Offline

 

Battery Charge %:

11 %

 

Battery State:

Low

 

Remaining Battery Time:

0 : 15

 

Power Profile

 

 

Active power scheme:

Balanced

 

Hibernation:

Enabled

 

Turn Off Monitor after: (On AC Power):

120 min

 

Turn Off Monitor after: (On Battery Power):

30 min

 

Turn Off Hard Disk after: (On AC Power):

20 min

 

Turn Off Hard Disk after: (On Battery Power):

10 min

 

Suspend after: (On AC Power):

Never

 

Suspend after: (On Battery Power):

60 min

 

Screen saver:

Disabled

 

Uptime

 

 

Current Session

 

 

Current Time:

6/26/2013 9:58:47 PM

 

Current Uptime:

6,209 sec (0 d, 01 h, 43 m, 29 s)

 

Last Boot Time:

6/26/2013 8:15:18 PM

 

TimeZone