No Video On Second Vhs Tape

[chuckc3]

I have just purchased Roxio Easy VHS to DVD 3 Plus. I am running it on a Windows 7 Home Premium system. I successfully recorded one VHS tape to DVD. When I attempted to record the second VHS tape, I get audio and no video in the playback screen. The playback screen simply shows a blue "DVD Video" logo without the actual video. I have the Easy VHS product hooked up to a VCR using both RCA Jacks (Composite Video) and S-Video...I have tried each one individually and it made no difference. I uninstalled the device drivers from Control Panel and forced them to reinstall and that had no effect. Any suggestions of what I can do to resolve this problem?

[Jim_Hardin]

...I uninstalled the device drivers from Control Panel and forced them to reinstall and that had no effect.

 

How did you "force" it to reinstall the drivers???

 

I ask because Windows has no driver for the device BUT thinks it does and installs something that will never work

 

When you open the Device Manager with the USB Device plugged in, it Must look like this:

 

 

Do you have another device to test it with ~ a DVD or BD Player?

 

I know you said you 'just purchased EVD 3 Plus' but please confirm it is Not an update (makes a difference in the drivers)

[chuckc3]

I forced it to reinstall the drivers by removing the drivers from Control Panel, rebooting the system, and plugging in the Video device to the USB port.

 

I have a brand-new software hardware product that I purchased in the last few days, it is not an upgrade.

 

I will have one VCR but I can try to pick up video from a Blu-ray player. I'll try that later today.

 

[Jim_Hardin]

I did explain that your process cannot possibly work???

 

Plug it in >> go to Device Manager and DELETE the drivers that show up!!!

 

Unplug the device and put it aside.

 

Reboot - insert disc and start the Installer.

 

Choose Repair when it is offered.

 

Another reboot and the proper drivers will be there.

 

That may or may not resolve your your issue but it will make sure the proper drivers are present

[chuckc3]

I got it to work by reinstalling the software.

 

Thanks

[Jim_Hardin]

GREAT!!!