krosenkranz Posted June 28, 2013 Report Share Posted June 28, 2013 I have created a DVD of photos but when I burn the DVD several of the photos do not show up, there is a black panel in their place. It's not always the same photos either. This isn't the only problem I have encountered with this software and it's getting annoying. I have tried to contact customer service and have not been able to get anywhere. Anyone else have this problem and maybe a solution? Link to comment Share on other sites More sharing options...
Brendon Posted June 28, 2013 Report Share Posted June 28, 2013 I have seen people report the problem, and in some of the topics I read the black frames replaced over-large images. Re-sizing the source photos [or using a smaller copy as the source] fixed the problem. Re-sizing might not fix your problem, but it's certainly worth trying. The largest resolution I've seen on ordinary DVDs is 720 x 576, so it would stand to reason that using photos of higher definition than that is pointless because they're going to be shrunk to fit by the software. Try using copies of photos re-sized to no larger than 720 x 576, and see if your problem disappears. Regards, Brendon Link to comment Share on other sites More sharing options...
krosenkranz Posted June 29, 2013 Author Report Share Posted June 29, 2013 I will give that a try. Thanks! Link to comment Share on other sites More sharing options...
Brendon Posted June 29, 2013 Report Share Posted June 29, 2013 Thank you. Please let us know how it goes. If it doesn't solve your problem please don't be discouraged. The other folks here may have other solutions. Regards, Brendon Link to comment Share on other sites More sharing options...
krosenkranz Posted July 2, 2013 Author Report Share Posted July 2, 2013 Didn't solve the problem. I changed the size on all the photos and then tried to burn the DVD again and instead of having black photos half way through they started almost immediately. So that made it worse. Link to comment Share on other sites More sharing options...
sknis Posted July 2, 2013 Report Share Posted July 2, 2013 Didn't solve the problem. I changed the size on all the photos and then tried to burn the DVD again and instead of having black photos half way through they started almost immediately. So that made it worse. Ok try option 2. Make a short slide show with about 10 or so images that showed up black. . Right click on each and select auto fix then apply. That is small enough for you not to notice but the program will (should). Make your slide show from that. Instead of burning directly to disc, make an ISO file in the burning step. Use the free VLC Player to view the ISO image. If the pictures are all there, burn the ISO to a RW disc using Video Copy and Convert. They should all be there. If they aren't, then we have to look at the burning process and the quality of the discs you are using. Link to comment Share on other sites More sharing options...
d_deweywright Posted July 2, 2013 Report Share Posted July 2, 2013 One other observation, I've had this problem, and it seemed to be worse with vertically oriented photos than with horizontally oriented photos. And cropping them to be less "vertically oriented" also seemed to help. Link to comment Share on other sites More sharing options...
krosenkranz Posted July 3, 2013 Author Report Share Posted July 3, 2013 Ok try option 2. Make a short slide show with about 10 or so images that showed up black. . Right click on each and select auto fix then apply. That is small enough for you not to notice but the program will (should). Make your slide show from that. Instead of burning directly to disc, make an ISO file in the burning step. Use the free VLC Player to view the ISO image. If the pictures are all there, burn the ISO to a RW disc using Video Copy and Convert. They should all be there. If they aren't, then we have to look at the burning process and the quality of the discs you are using. It's not always the same photos that burn black. But I will try your suggestion and let you know. One other observation, I've had this problem, and it seemed to be worse with vertically oriented photos than with horizontally oriented photos. And cropping them to be less "vertically oriented" also seemed to help. I will double check but as memory serves the photos are of both orientation. Link to comment Share on other sites More sharing options...
krosenkranz Posted July 3, 2013 Author Report Share Posted July 3, 2013 Almost forgot, the discs should be fine. I used half of the stack burning DVD's in Roxio 2011 before I got the new computer with Windows 8 and had to upgrade the Roxio. Link to comment Share on other sites More sharing options...
sknis Posted July 3, 2013 Report Share Posted July 3, 2013 In reply to both the postings above: You have narrowed it down to a single issue that has been discussed before. 1) Since the images that turn black are not always the same ones, that indicates a burning issue. Burn to the ISO file, preview and then burn the ISo to a disc as I discussed above. The problem is well known and related to hardware. There is not enough information to blame your CPU, your GPU or the optical device (burner) or other programs you are running at the same time you are burning (antivirus?). 2) Have you ever heard of a car built on a Monday or Friday having more problems than those built at another time? Perhaps the first half a stack was made on Friday morning and the second part of the stack was made when equipment was shutting down. Is is not unheard of that there are some bad ones in a stack that is almost 100% good. The only ones I never had a problem with are JVC TaiyoYuden (on-line only). Let us know after yu make and preview the ISO file. Link to comment Share on other sites More sharing options...
Jim_Hardin Posted July 3, 2013 Report Share Posted July 3, 2013 Also media fails with age! If left out (sunlight) and cheaper media more than a year old, not unusual to have spotty results... I REALLY DOUBT that is the problem here, leaning with what Steve said Link to comment Share on other sites More sharing options...
krosenkranz Posted July 4, 2013 Author Report Share Posted July 4, 2013 Maybe this is just me but I followed your instructions and burned the DVD to an iso file. Now when I go to the copy/convert it has the different 'chapters' I created in the DVD separated out, the names changed, and I have to create a new DVD. Is that right? The background menu has to be re-chosen from a different selection and I have no idea about sound. So it seems that I have to make the DVD, burn the DVD to a file, and then remake the DVD just to burn it to disk? This is becoming harder then I really wanted it to be. :/ Link to comment Share on other sites More sharing options...
krosenkranz Posted July 4, 2013 Author Report Share Posted July 4, 2013 I got it! Instead of going to the copy/convert program I went to the Data Copy program and burned the ISO onto a DVD. Direct and easy! Thank you sknis for the tip about burning to ISO first! Link to comment Share on other sites More sharing options...
krosenkranz Posted July 4, 2013 Author Report Share Posted July 4, 2013 Just burned a second DVD so I'm sure now that this is the way to go. Now if only Videowave would stop crashing but I see that on several other posts. Link to comment Share on other sites More sharing options...
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