I Give Up With Creator Nxt Pro

[Nick Boot]

I have had the software for 2 weeks; having upgraded as suggested from 2012pro as my 2 year old Sony HDD camera would no longer talk to the 2012 software?????

 

Anyway I have just received the new uptodate USB connector from the states (yes ive downloaded the driver)- and the whole lot togther now crashes. despite different combinations of reinstalls etc.etc.

 

Im fed up of navigating through self help, customer unhelp and the no help without paying scenarios so have applied to day for a full refund.

 

Running w7 as W8 should be described as a health hazard. and am throuroughly fed up. to put it mildly.

 

If anyone has a cure that doesnt involve reinstalling it all or calling the £££££££ helpdesk Id be grateful. Or maybe i should buy Pinnacle instead.

 

Yours in close to apoplexy

 

Nick

[Jim_Hardin]

??? lots of words - little info...

 

What is a USB Connector?

 

What Driver did you download?

 

How do you connect to your camcorder?

 

What model of Sony do you have?

 

Since you applied for a refund what is the relevance of any of this???

[cdanteek]

so have applied to day for a full refund.

 

You said you applied for a refund so what is the point?

 

Maybe you should of asked here for help before applying for the refund?

 

I unlocked it but again what is the point?

[Nick Boot]

Hi

 

The details are as follows

 

June 14 th I Bought NXT as my Sony HDR-XR155 is no longer recognised by Video to DVD 3. As a casual user of Home video I have 5 video cameras from VHS, SVHS, DV and DVD to current Sony HDD. On opening Video to DVD it recommended NXT - I already have various versions of Creator 20XX on my work PC so thought this is good.

 

The old Video to DVD USB connector has now become "legacy" so I then had to buy the new one connector.

 

The PC crashes at the point the software is looking for the camera connection. The error message is basically an issue with igdkmd32.sys. Ive updated the USB driver and also all of the drivers associated with graphics (which I believe the error message to be caused by) and audio and anything that came along.

 

Re connected and still crashed. several permutations of when camera turned on doesnt improve my Blue screen view in any way.

 

My frustration is bourne of the ever increasing cost of technology "improvements" and the lack of backwards compatibility. But mainly because my Son's wedding is stuck on my Camera.

 

The PC im working off is as follows

 

Intel Duo Core CPU E6550 2.33Ghz with 4 gb ram and 32 bit W7

 

Any suggestions are gratefully received and even though Ive asked for a refund, whether i take it up or not will be my decision in the end as I have a lot or legacy video I was going to put on DVD, or Bluray or 4k or whatever they comeup with next.

 

Yours Britsh and Disgruntled

[Jim_Hardin]

Roxio makes a product called Easy VHS to DVD & Easy VHS to DVD 3 (current) but has never made anything called "Video to DVD 3"???

 

Any of the EVD or EVD 3 devices are fully compatible with NXT!

 

But both of the EVD or EVD 3 devices only accept input from Analog in the form of RCA or S-Video!

 

You never told us what your Sony HDD Camcorder is (make model) is, so we have no idea what its' output can be?

 

If you have a 3^RD Party USB device of some sort, it will most likely not work with Roxio.

 

Assuming you have merely miss-identified the Proper Product names and actually have Roxio products... Then we can assist, provided you provide that camcorder info too

 

PC spec look great!

[sknis]

I'm guessing that the Sony HDD camcorder is a Hard Disc Drive camcorder. As you know, The OP would simply COPY the contents of the disc to his computer using a (micro?) USB port on the camcorder to a USB port on his computer. I do hope he does come back so we can help him.

Edited June 29, 2013 by sknis

[Jim_Hardin]

Yes that is a likely solution for that camcorder but I want to make sure we nail the others he mentioned as well and for that he must use an Analog to Digital converter of some sort

[Nick Boot]

Hi Chaps

 

I have at last managed to get The camera recognised by the Creator NXT Software and imported the Films from the Sony HDD camera onto the Hard drive of my PC. (Without crashing and all seems stable as it should be)

 

The next issue is that MYDVD freezes when I go from choosing the AVCHD disc option and then during the import routine from my PC folder where the Films are stored - Im wondering if during all the remove/reinstallation ive done that there is something left from an older version of Roxio on this PC thats throwing it out.

 

Is there a piece of software that clears every trace of Roxio from the PC, even in the registery, so I canm start from a clean PC. This owuld be chaeper than buying a new PC? :-)

[Nick Boot]

Just tried again and the error message say "VidoeWave has stopped working". Hope this helps.

[sknis]

Just tried again and the error message say "VidoeWave has stopped working". Hope this helps.

 

Actually no help with that message.

 

To answer your previous one about uninstalling the program. Please read this (link). If you want something stronger, download and run the free Revo Uninsaller Pro in the MODERATE MODE ONLY. If you have not uninstalled the program a different way, use the Uninstall Software option. If you have uninstalled the program, use the Forced Uninstall. Revo will use the built in Roxio uninstaller and then do a registry clean up when you allow it to.

 

Never use any other registry cleaner either a stand alone nor one includeed in programs like CCleaner.

 

Some of your issues may be related to a bad install on an unprepared computer. Before you install, make sure you follow these guidelines.

 

There have been some suggestions made and questions asked above but you have not responded. Since we can't look over your shoulder, you must tell us what you did and to answer those questions. For instance, what is the model number of your camcorder(s) and how did you get the video from that Sony HDD camera to your computer? Since you have already said that you are English, you should be able to translate our Americanized English easily !

Edited July 1, 2013 by sknis

[Nick Boot]

Hi,

 

Ive gone for scorched earth policy. As the PC is 3 years old and its my exoffice PC ive reloaded w7 on as "new" and will put Roxio on to a clean pc. Will let you know.

[Nick Boot]

And No thats doesnt do it either still crashes with the VideoWave not working error message. Any further handihints and tips?

[sknis]

I won't give you any more until you go through the thread and answer all the questions about the camcorder, what you did and didn't do etc.

 

Someone else may like a one way conversation but I don't feel that you are putting the effort in to get this fixed.

 

You can always contact tech support!

[Nick Boot]

I england we have phrase which is "neither use nor ornament", having read much of your sarcastic comments to the users of this so called help forum I reckon this describes you perfectly

[sknis]

But still no information.

[Jim_Hardin]

I england we have phrase which is "neither use nor ornament", having read much of your sarcastic comments to the users of this so called help forum I reckon this describes you perfectly

Do you have an English Expression that describes a person who completely ignores all advice and suggestions???

 

We have a few here but they are rather blunt!

[Nick Boot]

:-)

There is plent of info if you bother to scroll through the blog -

 

You have the fact its a sony HDD camcorder, the fact its a w7 32 bit pc cleanly set up, all drivers updated and only Roxio Creator NXT pro etc. etc. on. Ive followed all the advice. cant use the creator 2011 cleaner as I had 2012 pro on.

 

Im still waiting for something that approximates a little deeper insight.

 

I appreciate that you are the first line of defense for Roxio/Corel/pinnacle, but something more useful that repeats and a rash of emoticons would be of more help.

 

The steps are these:-

 

PC up and running, open Roxio and go to import video. then we get a glazed over expression on the PC and a videowave failure message. Not come across this one yet maybe?

[cdanteek]

PC up and running, open Roxio and go to import video. then we get a glazed over expression on the PC and a videowave failure message.

 

Recording Media

120GB Hard Disk Drive,Memory Stick PRO Duo Mark II, Memory Stick PRO-HG Duo, SD/SDHC/SDXC Memory Card (Class 4 or higher)

 

What media is your camera footage on?

 

 

[Jim_Hardin]

Good luck to you and your attitude...

[Nick Boot]

Just as a final comment on this and I'm sorry I kept you on your toes.

 

After trying on my rebuilt PC for several days, whilst I taxed your patience; I have loaded it onto a a stock i5 laptop we have for sale to a client and it works perfectly as described.

 

I reckon that ontop of the low priced software I going to have to invest in a new PC too.

 

Thanks for the banter

[Brendon]

I don't know about keeping anyone on their toes, but you seem to have been giving everyone the runaround and some abuse, when all the time the problem was with a rebuilt PC which was no better than it should be, but indeed a piece of shtako! Still, you did come back and tell us and I admire you for that.

 

I trust that your new PC lowers your hypertension and does all that you ask of it, and doesn't cost too much.

 

Brendon

[robertschmidt]

Wow.

 

People come for help - frustrated to begin with - and just wow to some of the SENIOR responses. One even goes so far as to POST that the don't intend to bother to help.

Why bother wasting time to do that, if for no other reason to be MORE rude than the frustrated person asking for help. If their responses don't suit, why not just NOT

post at all?

 

And it seems to be theme here. I'm amaze - I have NEVER seen anything like that being ok with the owner of the boards. Having been in IT for the better part of

30yrs, no matter how rude, how cranky, or how hard it was to get information from a customer- I have NEVER treated them with anything but respect.

 

 

Just wow.

[Jim_Hardin]

Wow.

 

People come for help - frustrated to begin with - and just wow to some of the SENIOR responses. One even goes so far as to POST that the don't intend to bother to help.

Why bother wasting time to do that, if for no other reason to be MORE rude than the frustrated person asking for help. If their responses don't suit, why not just NOT

post at all?

 

And it seems to be theme here. I'm amaze - I have NEVER seen anything like that being ok with the owner of the boards. Having been in IT for the better part of

30yrs, no matter how rude, how cranky, or how hard it was to get information from a customer- I have NEVER treated them with anything but respect.

 

 

Just wow.

 

Four People tried to help this user but the user refuses to cooperate and supply the most basic information... Yet you try to blame the people who attempted to help him

 

And there is a pattern here - You were warned once about this but I see you are running around the board posting your uninformed criticisms.

 

As a result, your Posting Privileges have been modified to the extent that all of your future posts will have to be reviewed before being allowed on the board...

 

That is pretty mild but don't test it