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Roxio Game Capture Won't Edit


Dazzikins
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Hello,

 

My Roxio Game Capture HD Pro will not edit and I've been trying multiple solutions from this very forum and a few youtube videos to figure out what's wrong with it. When I want to edit, it just says that the program isn't responding correctly and forces the program shut, much like what is mentioned in this topic here: http://forums.suppor...-or-edit-video/

 

I have already checked to see what version my game capture was and it is the the updated SP1 version, so I'm at a loss as to why it won't work. I can record just fine, but as for the actual editing, it just won't work. I would like to mention that I've re-installed this program twice and I'm getting the same issue. I will post my current PC specs below:

 

 

System Information report written at: 07/06/13 21:46:41

System Name: BRUTALBUTTERFLY

[system Summary]

 

Item Value

OS Name Microsoft Windows 8

Version 6.2.9200 Build 9200

Other OS Description Not Available

OS Manufacturer Microsoft Corporation

System Name BRUTALBUTTERFLY

System Manufacturer LENOVO

System Model 20132

System Type x64-based PC

System SKU LENOVO_MT

Processor Intel® Core™ i7-3630QM CPU @ 2.40GHz, 2401 Mhz, 4 Core(s), 8 Logical Processor(s)

BIOS Version/Date LENOVO 5DCN89WW(V8.00), 23-Aug-12

SMBIOS Version 2.7

Embedded Controller Version 8.137

BIOS Mode UEFI

BaseBoard Manufacturer LENOVO

BaseBoard Model Not Available

BaseBoard Name Base Board

Platform Role Mobile

Secure Boot State On

PCR7 Configuration Binding Not Possible

Windows Directory C:\windows

System Directory C:\windows\system32

Boot Device \Device\HarddiskVolume2

Locale United States

Hardware Abstraction Layer Version = "6.2.9200.16442"

User Name BrutalButterfly\BRUTALBUTTERFLY\Edena

Time Zone Tokyo Standard Time

Installed Physical Memory (RAM) 8.00 GB

Total Physical Memory 7.87 GB

Available Physical Memory 5.96 GB

Total Virtual Memory 9.31 GB

Available Virtual Memory 6.59 GB

Page File Space 1.44 GB

Page File C:\pagefile.sys

Hyper-V - VM Monitor Mode Extensions Yes

Hyper-V - Second Level Address Translation Extensions Yes

Hyper-V - Virtualization Enabled in Firmware No

Hyper-V - Data Execution Protection Yes

 

[Hardware Resources]

 

 

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You tired a "solution" for a product you don't even have :huh:

 

Your install is flawed and that needs to be fixed. But another thing that can cause this is tweaks you may have made with your laptop... Make sure you have not overclocked your CPU or done anything to your graphics card/chip ;)

 

Then try these steps:

 

First thing to do is to turn off your Anti Virus, Firewalls, Registry Cleaners, etc.

 

Unplug your RGC Device and put it aside until you are completely finished.

 

Now insert your Roxio Disc.

 

Be sure you accept the offer to Check for Updates (this is for Roxio, not Windows)

 

When you reach the screen where
Repair
is offered, choose that!

 

When the Repair competes, turn your AV & Firewall back on and reboot.

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