Will Not Run Roxio Easy Vhs To Dvd3

[shyann]

im running windows xp sp3.. I got this some time back and have never been able to make it run..

It will show hte roxio screen them the next screen says can not start with a errea and will not close sorry for the trouble.. this has been the screen i get every time i try to start it since day one.. Please help..

i have uninstalled it and reinstaled it.. nothing has worked..

[cdanteek]

im running windows xp sp3.. I got this some time back and have never been able to make it run..

It will show hte roxio screen them the next screen says can not start with a errea and will not close sorry for the trouble.. this has been the screen i get every time i try to start it since day one.. Please help..

i have uninstalled it and reinstaled it.. nothing has worked..

 

With the USB Device plugged in open device manager and expand sound video and game controllers and other devices.

 

Now take a screen shot and attach it to a post here.

 

http://forums.suppor...um/#entry386154

 

http://forums.suppor...n-cap-on-roxio/

Edited July 11, 2013 by cdanteek

[Jim_Hardin]

Let's try a proper repair but following these exact steps:

 

 

First thing to do is to turn off your Anti Virus, Firewalls, Registry Cleaners, etc.

 

Unplug your Roxio Capture USB Device and put it aside until you are completely finished.

 

Now insert your Roxio Disc.

 

Be sure you accept the offer to Check for Updates (this is for Roxio, not Windows)

 

When you reach the screen where

Repair

is offered, choose that!

 

When the Repair competes, turn your AV & Firewall back on and reboot.

 

Edit: Opps ~ tie!

Edited July 11, 2013 by Jim_Hardin

[cdanteek]

A proper repair will not fix anything if the wrong drivers are installed.

 

We need to correct that before running a repair.

[Jim_Hardin]

A proper repair will not fix anything if the wrong drivers are installed.

 

We need to correct that before running a repair.

Actually I have done this and it will install the proper drivers...

 

Give it a try and see if you can confirm that or I need to revisit it

[cdanteek]

Actually I have done this and it will install the proper drivers...

 

Give it a try and see if you can confirm that or I need to revisit it

 

It's never worked for me unless you uninstall the wrong drivers from device manager first?

[Jim_Hardin]

OK, I will have to revisit this

 

In any case, your advise is absolutely sound, so the OP should follow that!!!

[shyann]

Ok when you talk about upgrades im there but it wants a code.. if the upgrade calls for $$ i cant do that at this time.. it did not say you had to pay for a upgrade.it says i have upgrade and i have a key.. well the i dont have so i just keep clicking i dont have it and that is how i have always installed it.. so what is the key or how do i go about getting the key??

[Jim_Hardin]

Ok when you talk about upgrades im there but it wants a code.. if the upgrade calls for $$ i cant do that at this time.. it did not say you had to pay for a upgrade.it says i have upgrade and i have a key.. well the i dont have so i just keep clicking i dont have it and that is how i have always installed it.. so what is the key or how do i go about getting the key??

That is not what we have been talking about.

 

Follow cdanteek's instructions in Post # 2

 

With a little luck we will get you up and running

[shyann]

ok im having problems with the pictue thing so i can tell you whats there.

sound. video and games contollers

audio codecs

legacy audio drives

legacy video capture devices

media control devices

realtek ac'97 audio

video codecs

when i started typeing it did have a roxio one but now its not there.. looks like it wont stick..

[cdanteek]

What problems?

 

I posted a link on a how to grab a screen shot in windows and a how to attach a jpg file on the board to your post.

[shyann]

ok here is a pic of it..

[cdanteek]

You show no Roxio Drivers is the USB Capture Device plugged in?

 

It needs to be plugged in..

 

What is legacy video capture devices?

[shyann]

yes its pluged in.. like was saying it showed at one time them when i look again it was gone.. it wont stick..

[shyann]

ok i had it hooked up the long way.. i had to redo my entertamet center anyway.. i got it pluged right in.. i had it on a roxio then exnter then pc.. so i took out the middle..

[shyann]

sorry first one was wrong pic

[shyann]

i dont know what legacy video capture devices..its one of the drivers..i had a ps2 webcam hooked up to it at one time.. then same cams stuff but other then that i dont know.. its also been reformated about a year ago.. from start.. i got it as a used pc.. so i reformated it down to the start.. with help as you can see.. also had to put a new hard drive in it at one point.. other then that i done know.

[cdanteek]

Always have the usb device connected to the PC as short as possible, no extended USB cables or extenders.

 

Right click delete/uninstall it 'legacy video capture device'.

 

Does the software open and work now?

 

If not follow Jim Hardin's repair outlined in post #3 to the 'T'.

[shyann]

i tryed that it wants me to update it or scan for something or properys.. there is no uninstall and delet..

[cdanteek]

i tryed that it wants me to update it or scan for something or properys.. there is no uninstall and delet..

 

Right click 'legacy video capture device' and click uninstall, then reboot th PC.

 

it wants me to update it or scan for something or properys

 

I don't understand what your saying?

[shyann]

there is no way for me to uninstall legacy video capture device' there is no choice for uninstalling it..

[shyann]

this what im getting..

[cdanteek]

there is no way for me to uninstall legacy video capture device' there is no choice for uninstalling it..

 

Right click on it and uninstall.

 

[shyann]

i posted a pic showing you what im getting

[cdanteek]

[shyann]

still cant uninstall