Product Id Number Has Been Used Too Many Times

[mmseptember]

I just purchased a new laptop. I have been a Roxio customer almost since they started I think. Used to be able call and then you used to be able to email support. Now you can't do either one. I tried to install Roxio Creator NXT Pro on my new laptop and got the message. "You have used the Product Key too many times" I am trying to find out if I have to purchase another license or another disc or Roxio NXT Pro. Can't find it on the website unless I want to pay for an answer. I am not going to do that. So what are my alternatives?

[sknis]

I just purchased a new laptop. I have been a Roxio customer almost since they started I think. Used to be able call and then you used to be able to email support. Now you can't do either one. I tried to install Roxio Creator NXT Pro on my new laptop and got the message. "You have used the Product Key too many times" I am trying to find out if I have to purchase another license or another disc or Roxio NXT Pro. Can't find it on the website unless I want to pay for an answer. I am not going to do that. So what are my alternatives?

 

How many times did you install it? Usually that is a pretty high number of times. It is obvious why a company wants to put a limit on the number of installations. Did you register it on line? Where did you buy it? If you bought it from the Roxio/Corel web site you have an e-mail that lists how to contact the company that actually distributes the software. You should contact them. You would not have to pay for the phone call or the reset.