Redbox Win8 Comp. Cd Rom Driver Issue

[Tim.W]

As title says, Easy CD/DVD Burning, Red Box, Win 8 compatible. Installs fine but when I'd try and add videos they won't add, error 80004005. Seen it was common in older versions that it's the px engine and driver. Checked the drive and it had an error that it was missing registry values. Tried downloading and running the px update but didn't do it the way described using a fix folder and dumping it into the windows folder after unzip(which is how? extract to?). just created a new folder on the desktop, unzipped it in itself, ran the engine and it went through fine. Should I try and do it the right way? anything else it could be? computers brand new. Installed it on my other laptop running win7 and no issues. Yes it's win8 compatible(per the box)

[Tim.W]

I do have it completely uninstalled now too so didn't know if I ran the px engine before installing Roxio if that might help too. Thanks

[Brendon]

Tim,

 

The PX Engine deals only with the Roxio programs seeing your optical drives and talking with them.

A failure in the PX Engine results in Roxio failing to see the drives, while Windows still sees them.

 

At the point that you will be "Adding Videos" you are still a very long way from accessing the optical drive(s), so it is extremely unlikely that your problem has anything to do with the PX Engine.

 

Please describe fully which version of the suite you have, because the latest version is very different from the previous version [ v14 vs.v10], so we need to know which one you have. Go to the top Roxio ToolBar, Help > about and tell us which number you see: [which one of these three?]

 

 

 

Then tell us which application in the suite that you're running, and what you have just done when the error appears.

The full wording of the error would help too.

 

Thanks very much,

Brendon

[Tim.W]

Thanks Brendon. V.14 After installation I opened it, chose Create DVDs(MyDVD), then after the next window opens I've tried a couple options. First trying to go straight to the Add New Movie button and then trying to adjust the menu first. Either way when the search box opens to choose a video, first of all the videos don't show up, just a Q for quicktime. After selecting a video, or multiple, it gives me the 80004005 code and unable to load. Can't remember the exact message and will reinstall again to get it. Only a few words long ending with the error code. Something like Unable to load. I looked around a lot and seen the issue with the driver and just thought I'd look at my device manager and see if there was an issue. Exclamation on the CD rom saying that it wasn't working properly or part of it's registry value had been deleted. Tried updating the driver and nothing. Tried the PX update and nothing. Uninstalled Roxio and it was fine. That's why I thought it might have something to do with it. Get what you're saying about the error coming way before the need of the drive. Just didn't know if it was seeing that it wouldn't be able to finish the job or something. I had to add Quicktime since it's a new cpu and it didn't have it. Thought that might have to do with why the video's weren't loading up in the search and load box when I wanted to add them in my dvd. Hope this helps and thank you.

[Brendon]

Hi Tim,

 

"Quicktime" stands out, and might be one problem. An exclamation mark on your DVD drive in Device Manager is another. I suspect they're probably two separate problems, but we'll find out shortly I hope. Please be patient with me on this and I'll try to explain as we go, but it might take a day or two using the bulletin board since I'm in a different time zone.

 

Okay, the drive one first. You say the exclamation mark went away when you uninstalled Roxio? That points to something which was broken in the registry but may now have been fixed. Please confirm that Windows can see the drive and read from it.

 

To explain, Windows uses a registry key to "see" and talk to an optical drive. If something gets broken in that key, things don't work and you see the exclamation mark.

Roxio inserts a filter into that key to tap their PX Engine into the Windows flow. If that filter wasn't entered properly it could disable the key and cause the exclamation mark. Uninstalling Roxio should remove the filter and may have repaired the key. Either that or it deleted the key and Windows would have repaired it automatically next time the computer started up.

 

I think the simplest way to try to fix this, is:

-uninstall Roxio

-go to Device Manager, right-click your DVD drive, and Uninstall this time instead of updating.

-re-start Windows. It should detect the DVD drive and reinstall it. Check Device Manager.

-install Roxio, and check Device Manager again for exclamation marks. Hopefully it won't have screwed up this time.

-if Device Manager looks okay, Check out the Roxio program and report back, please.

- - - - - - -

-if DM has an exclamation mark again, we need to see what has happened to that registry key. We need to look at it while it's broken.

-run the Windows registry editor, regedit.

-press Ctrl-F (find) and search for lowerfilters. Regedit should show you this key.

 

-Please show me a screenshot of what's in there, and we can work out what's going wrong. I can help with how to get screenshots and post them if you need help.

 

Regards,

Brendon

[Tim.W]

#$^@, should've said I did that. came back the same. although I think it changed one of the driver names when I did. Still had the exclamation though. I'll do it all again and get the screenshot you're looking for. Thanks

[Brendon]

Thanks Tim, I'll be back a little later to see what's happened.

 

Oh, while we're here, is your Windows 8 a 32-bit or 64-bit one?

 

Brendon

[Tim.W]

64 bit. reinstalled it, but did a full install(only installed cd & dvd burn before). no issue with the cd rom but still get the same error: Add Movie operation failed 80004005. Installed quicktime again, even enabled encoding in it's options, same thing. Won't let me preview them either. Pics add fine. Movies play fine in both windows media player and quicktime. Gonna try uploading a disc of videos. All the videos on here are from an iphone5, could there be a codec Roxio needs for it? Thanks again.

[Brendon]

Okay, so the reinstall fixed problem #1, the exclamation mark on the DVD drive? Beaut!

 

Now we have to get onto problem #2, the Add Movie one. What is the file format of the files you're trying to add, please? [the file extension - .MOV or whatever]

This might be a little slower if I need to install Quicktime, since I usually shun that product.

 

Brendon

[Tim.W]

lol. yeah they're .mov from an iphone 5. That's where I was wondering if there's a codec issue. I did see at quicktimes site that they had one for "ProRes" not sure if that refers more to the iphones retina or not. Going to try dumping my camera on here, which is avi I think and see if that shows me first. Hating this cpu, lol. mother in-laws new one. personally not liking windows 8 for the app style start menu. looks nice but I'd rather streamline this for her. works fine on our laptop with windows 7. don't have iphone video's either, lol. But yeah, with it not even letting me see or preview them let alone add them I'd almost have to think it's the videos, quicktime or a codec issue with the format. Let ya know if the other vids work and thanks again. And again, lol.

[Tim.W]

movies from the camera work just fine, technically load as .mov's too. has to be the iphone5. I did notice when I looked at the properties of them that they were blocked. Said blocked because they were from a different cpu. I unblocked a few and it didn't change anything. Codec? the fact that they were blocked? no idea on this end now.

[Brendon]

Whew!

 

I'm sorry, but I'm somewhat lost too, now.

I don't have an iPhone, but instead an old Nokia from about the year 2000, so I have no experience to help us with this. I am grinding to a halt.

 

Anyone else with some helpful experience, please feel free to chip in and help Tim.

 

Tim,

If nobody else answers here, please consider starting a new topic with a heading something like "Trying to add blocked iPhone5 videos causes error 80004005"

That may attract someone's helpful attention.

 

Regards,

Brendon

[Jim_Hardin]

I'll have to get some from a friend and see

 

I do know that they cannot be loaded directly from the Phones internal memory... You must copy them to your HDD first then work with them from there.

 

Did you ever do any from an earlier version of iPhone?

 

(as soon as you respond, Brendon may break this off from this Topic to form a new one)

 

new topic sounds right. thanks for the help. It's my first time really working with an iphone too. all I did was plug it in and said import. there's a decent possibility that some of the grandkids plugged it into a different cpu. I say that because when they were blocked they said it was because they were from a different cpu so they're blocked to protect this cpu. Still odd that the pics(also from the phone) load in Roxio and transfer to be burned with no problems. Almost has to be the issue, even a codec sounds weak but still possible I guess.