FOG airforce 1 Posted July 18, 2013 Report Share Posted July 18, 2013 . Link to comment Share on other sites More sharing options...
FOG airforce 1 Posted July 19, 2013 Author Report Share Posted July 19, 2013 Yes. It was the same problem are my specs for my PC compatible? Link to comment Share on other sites More sharing options...
Jim_Hardin Posted July 25, 2013 Report Share Posted July 25, 2013 I am Sorry that we could not get it up and running for you!!! I am happy that you did find a satisfactory solution in the end! Link to comment Share on other sites More sharing options...
FOG airforce 1 Posted July 24, 2013 Author Report Share Posted July 24, 2013 I tried installing it on a more powerful PC (desktop) that was my friends after about 7 hours it finally installed, yet the program wouldnt load up so we unistalled to be back where we started. so i went and bought an elgato hd capture card to see if it was just our systems since the roxio had lower system requirements. After a whole 90 seconds I had it installed and running, so i returned my roxio. Thanks for all the help, i wish the roxio would have worked, i feel like it has too many small errors and you where more helpful then the customer support. They just looped me around, roughly sending me one email and never responding back till the next day and offering minimal help. Over all i feel like if I going to be charged to get " help " then i should have felt like they were actually helping me. I wish all goes well for you, and the next product they make is more user friendly. Have a great day. Link to comment Share on other sites More sharing options...
Jim_Hardin Posted July 22, 2013 Report Share Posted July 22, 2013 Soooo, where are you at at this point??? Link to comment Share on other sites More sharing options...
FOG airforce 1 Posted July 21, 2013 Author Report Share Posted July 21, 2013 Im prob just missing one small detail. You were helpful and at least I knows its not because my PC can't run it Link to comment Share on other sites More sharing options...
Jim_Hardin Posted July 21, 2013 Report Share Posted July 21, 2013 I am sorry I don't have anything that is 110% spot on! Link to comment Share on other sites More sharing options...
FOG airforce 1 Posted July 20, 2013 Author Report Share Posted July 20, 2013 Thank you for all the help. Still trying Link to comment Share on other sites More sharing options...
Jim_Hardin Posted July 20, 2013 Report Share Posted July 20, 2013 The logs (only the setup was needed) just confirm that the solution I presented in Post #9 is the one that is needed. I suggest you print it out and use it as a check list... Only other solution is to call Roxio on Monday and see what they can do for you Please keep us informed! Link to comment Share on other sites More sharing options...
FOG airforce 1 Posted July 19, 2013 Author Report Share Posted July 19, 2013 So I had to put it back in the folder and compress it Link to comment Share on other sites More sharing options...
FOG airforce 1 Posted July 19, 2013 Author Report Share Posted July 19, 2013 Yes it told me I didn't have permission to upload the others Link to comment Share on other sites More sharing options...
Jim_Hardin Posted July 19, 2013 Report Share Posted July 19, 2013 I haven't had time to look through all of it. You Lap seems OK, nothing that should stop it. Is that Log Zip from your LAST attempt to install??? Link to comment Share on other sites More sharing options...
Jim_Hardin Posted July 19, 2013 Report Share Posted July 19, 2013 And did you do the process? Link to comment Share on other sites More sharing options...
FOG airforce 1 Posted July 19, 2013 Author Report Share Posted July 19, 2013 Log upload 13-07-18 18-20.zip Link to comment Share on other sites More sharing options...
Jim_Hardin Posted July 19, 2013 Report Share Posted July 19, 2013 If you had paid any attention whatsoever, you would see this is not Roxio Support!!!!!!!!!!!!!!!!!!!! This a peer based forum and I doubt many will have any interest in replying to your impatient ramblings Your DxDiag.txt tells us about your laptop not one bit of information about your RGC install... For that we need your RGC Logs ~ info HERE At the same time I think we might as well go with the complete reinstall process: This is extensive, but it what I suggest... Unplug your RGC Device and put it aside until you are completely finished. Download and install the Revo Uninstaller. Then run it in Moderate Mode to remove any traces of Roxio. Create a New User Account with Administrator Privileges. Turn OFF any A/V & Firewall. Reboot and log on to that new account. Copy your entire disc to a new folder on your HDD. In that new folder, right click on Setup.exe and select Properties. Under the Compatibility tab, make sure nothing is checked! Right click Setup.exe and select Open. Allow it to Check for Updates (this is for Roxio not Windows) Use the Default Locations! I hope that works as there is nothing else to try Link to comment Share on other sites More sharing options...
FOG airforce 1 Posted July 19, 2013 Author Report Share Posted July 19, 2013 Is this it. All roxio has to offer is read previous post. Link to comment Share on other sites More sharing options...
FOG airforce 1 Posted July 19, 2013 Author Report Share Posted July 19, 2013 this as well. Im sorry if i seem rude, i just work busy hours and want this to work so bad. DxDiag.txt Link to comment Share on other sites More sharing options...
FOG airforce 1 Posted July 18, 2013 Author Report Share Posted July 18, 2013 here is the installation logs. im not sure what i can do, im stuck. ive viewed other threads so hopefully this helps figure the problem out. my system is a g72gx asus laptop LogFile 13-07-18 18-24.zip Link to comment Share on other sites More sharing options...
FOG airforce 1 Posted July 18, 2013 Author Report Share Posted July 18, 2013 I have tried several from updates to shutting off stuff. support ( the person who contacted me by email for the ticket i sent in ) responding after.one suggestion Link to comment Share on other sites More sharing options...
grandpabruce Posted July 18, 2013 Report Share Posted July 18, 2013 I've got a support ticket that's not even been replied to and a forum that's silent. Awful support! There are a number of threads on this problem, below yours. You need to read through some of the threads and try the suggestions given. Link to comment Share on other sites More sharing options...
FOG airforce 1 Posted July 18, 2013 Author Report Share Posted July 18, 2013 . Link to comment Share on other sites More sharing options...
FOG airforce 1 Posted July 18, 2013 Author Report Share Posted July 18, 2013 Please help Link to comment Share on other sites More sharing options...
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