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Johnr1's Problem - Split From Hijacked Topic


john r1

Question

I'm having an issue with the new video capture device and my HP s5-1204 running an upgrade to Windows 8 from 7. I purchased the device and when it arrived there was no installation disc for the device so I went to the web site and downloaded what I thought were the drivers. This installed something but not the device drivers. Device manager sees the device but says there no drivers. Creator 12 video capture program has my logitech video camera listed but not the usb device. If you really want to frustrated, trying communicating with Roxio support about this. 6 emails later and it appears trying to expalin to a lot of idiots here I am. They keep sending me to a different support site that wants me to register my device and you can't because all they list is software and it's not software.

 

Does anyone out there have a driver that will work with this device? As I said earlier it's the new device, the number on the device is HU3192-E, I'm running Windows 8 on a HP Pavillion s5-1204 Slimline desktop.

 

Please help.

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Maybe because it works in Windows 8. Every program in Creator 2012 works except being able to capture the video from the tape of my daughter's wedding!

 

What is the make/model of your camcorder? You state that C2012 recognizes the camcorder which indicates that you have a digital camcorder.

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OK, I've tried that. The same screen shots from above are still showing. I checked the downloaded program from the web site that I installed and it shows files for Vista and XP but not for Windows 8. Why is this so f****ng difficult! There should be a driver for Win 8 out there somewhere! Trying to get anything from Roxio or Corel Support is like pulling teeth. If they had sent the installation disc for the device like they should have this probably wouldn't be an issue. All I want to do is record my daughter's wedding to disc. Is that asking so much?!? Apparently so.

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OK, I've tried that. The same screen shots from above are still showing. I checked the downloaded program from the web site that I installed and it shows files for Vista and XP but not for Windows 8. Why is this so f****ng difficult! There should be a driver for Win 8 out there somewhere! Trying to get anything from Roxio or Corel Support is like pulling teeth. If they had sent the installation disc for the device like they should have this probably wouldn't be an issue. All I want to do is record my daughter's wedding to disc. Is that asking so much?!? Apparently so.

 

Creator 2012, if that is what you have, came out over a year before Windows 8 did.

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You think that Exclamation Mark is significant??? :huh:

post-39730-0-44880600-1374319629_thumb.jpg

 

You need to go back into Device Manager WITH the USB Device plugged in, and Delete/Disable BOTH entries for it. This has to be done for a Repair to work, otherwise Windows will never let go of its' mistake :lol:

 

Then follow these instructions:

 

First thing to do is to turn off your Anti Virus, Firewalls, Registry Cleaners, etc.

 

Unplug your Roxio Video Capture USB Device and put it aside until you are completely finished.

 

Now insert your Roxio Disc.

 

Be sure you accept the offer to Check for Updates if it comes up (this is for Roxio, not Windows)

 

When you reach the screen where
Repair
is offered, choose that!

 

When the Repair competes, turn your AV & Firewall back on and reboot.

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