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Problems With Video, Audio And Preview Screen


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I recently bought a Roxio Game Capture HD Pro and during the setup i find numerous problems trying to set it up correctly, first of which is i had no audio playing through the TV and the capture software and the video on the capture software with all distorted and jumpy, so i changed a few settings and found that when i turned Display Discovery off the audio came through both the TV and capture software but all i see in the preview screen is just all black and all i can hear is just audio but i noticed that when i changed the screen resolution to 480p the audio and video was displaying on both devices but the quality is very poor, i also tried different HDMI ports and this makes no difference, i feel like i've hit a brick wall and can't do anything about it so if anybody can help that would be great, please and thank you.

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