Video Output Half Blacked Out When Using .wmv Files

[Steve2006]

I am having the exact same issue as this guy -- http://forums.support.roxio.com/topic/89291-burning-progress-screen-is-half-blacked-out/ -- but it is extending further. Even in VideoWave when trying to edit, when I try to export the video it's half-black. It only happens for WMV files -- MP4, AVI, MPG are all fine. It's definitely something to do with the Videoware software -- if I put together a project with all different types of files, when the program hits the WMV file the CPU goes through the roof.

 

I am running Windows 7, and am fully up-to-date on all video drivers and Windows patches (including MXSML and .NET). I tried using the "Copy and Convert Video" tool to convert the WMV to MPG but this fails with the same half-black screen.

 

Any ideas?

[Jim_Hardin]

I can duplicate this with 3 different PC's - 3different Video Cards - and 4 versions of software

 

 

2010:

 

2011 and 2012:

 

...and NXT:

 

Time to bump this to support

[sknis]

Work around for the original poster. Use a third party converter to convert the wmv files to mpg2 and use those files. There are several free video converters and some will batch convert. I just tried doing that and it worked. as expected.

[sknis]

CD, what are you doing differently from the original poster, from Jim and from me that you are not having any issues with the files (other than using a different version). Steps please.

[cdanteek]

CD, what are you doing differently from the original poster, from Jim and from me that you are not having any issues with the files (other than using a different version). Steps please.

 

Post # 24 explains what I'm doing with pics.

 

What part don't you understand?

[sknis]

Hardware or software, different output formats other than best. Why do you think that Creator 2011 gives the same performance as Creator 2012. There are three people who have issues and I'm just trying to find out why we do and you don't.

[cdanteek]

Note the red lettering at the bottom of the preview window,'software'.

 

MPEG 2 for DVD Better quality, MPEG 2 for DVD for Normal quality, same as best.

 

Any others you would like me to check?

 

 

 

 

[keayman]

Hi, I am the person who had this similar problem. I had similar advise to what you are getting but unfortunately none of the suggestions worked. I got to try a few things myself and fortunately I found one that solved the problem which was more luck than judgement.

You can certainly try this and see if it works for you. Let me know either way.

When you have got your project together on the burning screen. before you start burning check the following settings. Click on file in the top left hand corner of the screen.

Move down the dropdown menu until you come to "Project settings" click on this.

A screen will come up that is vertically divided in two. on the lefthand side

under the heading "Format" about half way down the screen there are two choices

(NTSC)and (PAL) select (PAL) . Having done that now move to the righthand side of the screen.

Under the heading "Default encoding setting" Under the subheading "Video" there are again two choices

around halfway down the screen (INTERLACE) and (Progressive) Choose Progressive.

finally re-set these settings with button at the bottom of the screen.

Now I do not know exactly what these setting are for, as I said it was more luck than judgement.

The only thing that must have happened is that these setting must have been altered in some way.

But it resolved the problem. I hope it works for you.

[bimicher]

Hardware or software, different output formats other than best. Why do you think that Creator 2011 gives the same performance as Creator 2012. There are three people who have issues and I'm just trying to find out why we do and you don't.

Using Windows Vista 64K and C2012.

 

Every combination I try I get a full screen view and output. Hardware, software, every DVD format , I just do not get any black half screen.

[bimicher]

Hi, I am the person who had this similar problem. I had similar advise to what you are getting but unfortunately none of the suggestions worked. I got to try a few things myself and fortunately I found one that solved the problem which was more luck than judgement.

You can certainly try this and see if it works for you. Let me know either way.

When you have got your project together on the burning screen. before you start burning check the following settings. Click on file in the top left hand corner of the screen.

Move down the dropdown menu until you come to "Project settings" click on this.

A screen will come up that is vertically divided in two. on the lefthand side

under the heading "Format" about half way down the screen there are two choices

(NTSC)and (PAL) select (PAL) . Having done that now move to the righthand side of the screen.

Under the heading "Default encoding setting" Under the subheading "Video" there are again two choices

around halfway down the screen (INTERLACE) and (Progressive) Choose Progressive.

finally re-set these settings with button at the bottom of the screen.

Now I do not know exactly what these setting are for, as I said it was more luck than judgement.

The only thing that must have happened is that these setting must have been altered in some way.

But it resolved the problem. I hope it works for you.

 

The problem is not with burning a DVD in myDVD but is in Videowave so your solution does not help.

[Jim_Hardin]

Hi, I am the person who had this similar problem. I had similar advise to what you are getting but unfortunately none of the suggestions worked. I got to try a few things myself and fortunately I found one that solved the problem which was more luck than judgement.

You can certainly try this and see if it works for you. Let me know either way.

When you have got your project together on the burning screen. before you start burning check the following settings. Click on file in the top left hand corner of the screen.

Move down the dropdown menu until you come to "Project settings" click on this.

A screen will come up that is vertically divided in two. on the lefthand side

under the heading "Format" about half way down the screen there are two choices

(NTSC)and (PAL) select (PAL) . Having done that now move to the righthand side of the screen.

Under the heading "Default encoding setting" Under the subheading "Video" there are again two choices

around halfway down the screen (INTERLACE) and (Progressive) Choose Progressive.

finally re-set these settings with button at the bottom of the screen.

Now I do not know exactly what these setting are for, as I said it was more luck than judgement.

The only thing that must have happened is that these setting must have been altered in some way.

But it resolved the problem. I hope it works for you.

What you describe is in MyDVD and has nothing to do with VideoWave, which is what we are talking about... But thanks anyway

[sknis]

I'll do you one better! This is Creator 2012 Pro Video Wave storyline. I turned off hardware rendering and turned on software. This is what I see in the preview window - not even going to rendering! It looks like this in both normal and wide screen. When I go back to using hardware, I see the entire video with black or gray bars.

 

Steve2006 - are you using hardware or software encoding?

 

Sinc ethis is the first time anyone noticed it, is it possible that a Windows update triggered it. Windows Media Player v12.0.7601.17514 (probably not important.)

 

It may be possible that Creator 2011 worked OK but 2012 and NXT doesn't?

 

[sknis]

Time to bump this to support Agreed !

[Steve2006]

I feel better that others can duplicate it; it means I'm not completely crazy or overlooking something simple .

[cdanteek]

Using Windows Vista 64K and C2012.

 

Every combination I try I get a full screen view and output. Hardware, software, every DVD format , I just do not get any black half screen.

 

I can duplicate this with 3 different PC's - 3different Video Cards - and 4 versions of software

 

Are we all using the scruffy test file I posted? I'm using it in all tests on C2011 Pro and NXT Pro.

 

Creator NXT Pro on W-8 X64 Pro, using scruffy WMV file, in videowave outputting Mpeg 2 for DVD Best, better, and normal quality, no half black screen, in either Hardware or Software. Same PC as C2011 Pro with no half black screen.

 

 

 

[bimicher]

Are we all using the scruffy test file I posted? I'm using it in all tests on C2011 Pro and NXT Pro.

 

Creator NXT Pro on W-8 X64 Pro, using scruffy WMV file, in videowave outputting Mpeg 2 for DVD Best, better, and normal quality, no half black screen, in either Hardware or Software. Same PC as C2011 Pro with no half black screen.

 

 

 

 

I used your "scruffy" clip as well as the OP's clip - no problems under any setting in C2012 using Vista

[sknis]

Yes, I have half watched scruffy being chased by that deer many times.

 

I used that scruffy wmv with two different video editors and had no visual issues in previewing and producing the video to mpg2. I thought it might be related to a Windows update - sometimes they break other programs but apparently not in this case.

 

I have alerted Roxio to the issue so perhaps they will determine what is going on.

[cdanteek]

Yes, I have half watched scruffy being chased by that deer many times.

 

I used that scruffy wmv with a different video editor and had no visual issues in previewing and producing the video. I thought it might be related to a Windows update - sometimes they break other programs but apparently not in this case.

 

I have alerted Roxio to the issue so perhaps they will determine what is going on.

 

I would suspect a video display problem caused by a update.

 

I have a NVIDIA video card driver version,

 

[sknis]

I have a different card but also NVidia and a newer driver; Would the display mode be something that might cause issues. I'm using the native setting for my monitor.

 

As I said, 2 other video editors do not show the half screen.

 

[cdanteek]

Same here,

 

[sknis]

Same here,

 

 

I can't go up that high, can you go to my setting and see if the problem shows up? I'm not sure why it would though.

[cdanteek]

I can't go up that high, can you go to my setting and see if the problem shows up? I'm not sure why it would though.

 

Changed my display settings and did better, best, and normal with no half black screen.

[cdanteek]

Yes, as I had said, this happens with all WMVs so since you wanted to see one I just sent you a file. Here's what it looks like on my machine:

 

 

PS -- I do have Quicktime installed, to answer a previous question.

 

Does the out put file like I viewed show half black or do you just see half black in videowave render window like you show in post #11?

 

Is QuickTime something you use or need?

[sknis]

Perhaps the codecs used are corrupted. Just to make sure, do you have Windows Media Player version 10, 11 or 12 on your computer? Have you tried to reinstall WMP? Does the video play correctly in WMP?

 

Are the wmv files from a different source than the others? What is that source?

 

Download the free GSpot Codec information Applicance or the free Super Easy Codec checker and drag one of the wmv videos to the window. It will tell you a lot about the video such as the codec used, if it is on your computer, the bit rate, etc. Do a screen shot of that and use the "More Reply Options" at the lower right to post that jpg screen shot in your replay.

[cdanteek]

I am having the exact same issue as this guy -- http://forums.suppor...lf-blacked-out/ -- but it is extending further. Even in VideoWave when trying to edit, when I try to export the video it's half-black. It only happens for WMV files -- MP4, AVI, MPG are all fine. It's definitely something to do with the Videoware software -- if I put together a project with all different types of files, when the program hits the WMV file the CPU goes through the roof.

 

I am running Windows 7, and am fully up-to-date on all video drivers and Windows patches (including MXSML and .NET). I tried using the "Copy and Convert Video" tool to convert the WMV to MPG but this fails with the same half-black screen.

 

Any ideas?

 

Are you rendering in Software or Hardware?

 

Onboard video chip or dedicated video card?

[Steve2006]

Thanks for the replies!

 

- It happens to all WMV files regardless of where they came from. In addition, I checked a couple of WMV files that I successfully burned DVDs from in the past (I've used Roxio for a while) and now they fail.

 

- When I render in hardware, it displays OK but exports wrong. When I render in software, it is wrong on both display and export.

 

- The videos play perfectly in Windows Media Player. I am running 12.0.7601.17514. I checked for updates, and it says I am running the most up to date components.

 

- I'm attaching screen shots of both SuperEasy Codec Check and GSpot.

 

 

 

 

Thanks!