Tinygriever Posted August 4, 2013 Report Share Posted August 4, 2013 Tried installing over and over and I keep getting the same message. Firewall does not seem to be the issue. Any help would be great! LogFile 13-08-04 01-09.zip LogFile 13-08-04 01-28.zip Quote Link to comment Share on other sites More sharing options...
0 Jim_Hardin Posted August 4, 2013 Report Share Posted August 4, 2013 This is extensive, but with the 'incompatible suite' error, it what I suggest... Unplug your RGC Device and put it aside until you are completely finished. Download and install the Revo Uninstaller. Then run it in Moderate Mode to remove any traces of Roxio. Create a New User Account with Administrator Privileges. Turn OFF any A/V & Firewall. Reboot and log on to that new account. Copy your entire disc to a new folder on your HDD. In that new folder, right click on Setup.exe and select Properties. Under the Compatibility tab, make sure nothing is checked! Right click Setup.exe and select Open. Allow it to Check for Updates (this is for Roxio not Windows) Use the Default Locations! Please let us know how that works out Quote Link to comment Share on other sites More sharing options...
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Tinygriever
Tried installing over and over and I keep getting the same message. Firewall does not seem to be the issue. Any help would be great!
LogFile 13-08-04 01-09.zip
LogFile 13-08-04 01-28.zip
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