Nxt Pro Not Recognizing Disc In Drive

[jimisaac]

Roxio NXT Pro recognizes my burner (LG BH16), but when I insert a blank DVD for burning, the disc isn't seen (burn window indicates drive is empty). I'm running Windows 8 on an HP Envy 700-060 (10GB Ram, i5 Intel CPU). Any fixes? Thanks.

 

MORE INFO: Discovered that NXT will burn Disk Image and Burn Data to that drive.

[Brendon]

Thanks for the info, Jerry. I do know from the messages to customers from Support that they're aware of the problem, and they suggest the work-around to write an ISO and then burn from there.

 

I have a feeling that Support aren't as well resourced as they could be, and I think that even if they devised a solution it would have to be a simple tweak for it to be given to us. I would wager that if it involved a big download we won't see it. Probably the best we can hope for is that it will be fixed before the next version arrives.

 

[but I'd really love to know what's causing the problem!!]

 

Best regards,.

Brendon

[Brendon]

Jerry,

 

Have you tried a different drive in there yet?

 

Brendon

[MoreOf Me]

Brendon,

As I say, I still need to do some additional testing on the Desktop...specifically if any other programs that Read from the DVD drive exhibit any problems. If they do, it would point to the drive as the source of the problem.

 

I am willing to do another install of NXT, but let me tell you what I have done so far. After I got the install counter reset, I installed once with just Norton Security disabled. I tested NXT and observed all the disc related problems I have reported. I then did an uninstall with Revo and reinstalled with Norton Security disabled and after doing a 'clean boot' in Windows. I still have the same disc related issues in NXT. I even reinstalled NXT on my old Vista computer (it was still available...I gave it to my 98 year old mother). NXT worked fine on the Vista computer (also an HP). I uninstalled it from the Vista computer. No sense in confusing mom too much.

 

I am perfectly willing to reinstall on the new HP Desktop, but I need some suggestions on what steps I should take that would most likely result in a good install...I don't want to run into install count problems again. Also, for the record, I have reported these issues directly to the Support Tech that helped with the Install count issue and have not had any feedback. Any ideas for a new install scenario?

 

Regards,

Jerry

 

Jerry, hope you see this, but let me put my 2 cents in. I have been using NXT in my older Dell Desktop computer with Windows 7, and it worked fine.

I upgraded my computer to another Dell with Windows 8 and NXT, and it did not see any of the drives. Now remember this is the same exact NXT program I used in the older Dell.

I had so much frustration trying to figure out the problem, I finally gave up and returned the Dell while it was returnable. So I go out and get a new ASUS computer, which is suppose to be good computer.

And it is, but again with Windows 8, NXT or I should say MyDVD didn't see the drives. To this day, it's still not seeing the drives. I've come to the conclusion that it's not a problem with hardware on any computer but with Roxio NXT software and Windows 8... I can't imagine how many other people are having this same issue. I bought Nero and everything works as it should. Now Roxio is advertizing NXT2, and I'm not about to purchase another version until this one is patched, fixed or whatever. I did get a response from Roxio saying that they were aware of the problem and that in the meantime, I should burn an image disk first and then burn to disk. Which does work, but this other problem should be resolved. I do know that this NXT seems to work better in Laptops for whatever reason. I just hope someday they figure it out. I know this doesn't help you solve the problem, but don't think it's your drives or blanks, it's NOT... it's definitely a problem with NXT and Windows 8 on Desktops.

[jolafson]

Brendon,

Actually no I have not tried another drive. I spent two hours on the phone with HP Support today trying every test we could think of and the drive never failed. It works with every other program I have that reads/writes to the drive. I am not going to spend more money when I have other programs that will perform the functions that NXT will not.

 

Also, I see there are at least two other Forum Topics that report basically the same problem. They are "Nxt Says No Disk Inserted" and "Disc Not Recognized - Split From Hijacked Thread". This further re-enforces my conclusion that the problem lies with NXT, not the hardware.

 

I have sent Roxio Support all of my testing documentation, but I have not had a response. Needless to say, I will never buy another Corel/Roxio product again.

 

Regards,

Jerry

[Brendon]

Understood Jerry,

 

However if you'd managed to borrow another drive for the desktop and it worked, we'd know that the combination of that type of drive and NXT generates a problem. If the temporary drive also had a problem, we'd suspect it's a combination of your system and NXT. Either way it would give the techs a direction to look.

 

I'd be happy as a sandboy if had this on my bench to explore, but I'm the opposite end of the world from you, and NXT and NXT 2 work properly on all my hardware. Remember, NXT works properly on your laptop, too.

 

Best wishes,

Brendon

[jolafson]

Brendon,

I understand your logic, but I do not have access to a spare drive and I'm too cheap to buy one just to test NXT.

BTW - In doing some additional testing, I discovered that NXT on the Desktop, will copy data CDs to am image (.ISO). Interesting!

 

I guess I will have to be content to use NXT the way it is and hope that Roxio fixes the software.

 

Regards,

Jerry

[jolafson]

Well, it may be time for the fat lady to start singing. I spoke with Roxio Customer Support and they have agreed to refund my purchase price for NXT. I am not totally giving up on NXT since I have other programs to perform the functions that do not work in NXT; however, I will certainly take a long look at competitive programs.

 

Another interesting development in trying to find a solution for my NXT problems: I did contact HP to see if they would replace the DVD drive, but as I expected (and can’t really blame them) they would not replace the drive since I could only demonstrate it was a problem with one application. Of course for a fee they would investigate problems between HP systems and third-party software.

 

I considered purchasing a replacement internal drive and installing it myself, but I was concerned about what impact that may have on my warranty. In addition, if it didn’t solve the problem, I’m just stuck with another drive and the same problems. Then it occurred to me that I could invest in a USB external optical drive and even if it did not solve the NXT issues, I would still have a backup device for either my laptop or desktop.

 

Without boring you with all the details, I purchased a Samsung TSST CD-DVD Writer SE-208DB and installed it on the HP 1360t Desktop. I tested all the NXT functions that failed with the HP internal drive and with a few minor exceptions all the NXT functions performed normally with the TSST drive. So, is the problem with NXT or with the HP drive? The answer is YES! That is, the problem is obviously an incompatibility issue between NXT and some specific optical drives. I base that conclusion on the fact that every read/write test I did with the internal HP ODD using ImgBurn, Windows Explorer, DVDFab, DVD Cloner, and CyberLink Power2Go executed without any problems. And evidently Roxio (and HP) do not feel it is cost-effective to determine the cause of these problems.

 

Oh, and for those who think the difference in performance of the two drives is due to different drivers, that same thought occurred to me so I used Device Manager to check and both drives are using the same Windows driver – C:\Windows\system32\DRIVERS\cdrom.sys - Version 6.0.6002.18005.

 

So, if anyone cares to offer additional comments…be my guest, but as far as I am concerned the issue has been clearly defined, but the parties that are in a position to resolve the problem do not wish to do so.

 

Happy trails to you…

Jerry

[MoreOf Me]

I'll keep this short because I've made enough posts, but it is a problem with Roxio NXT MyDVD not able to see certain optical drives. I found a drive that would work with Roxio's NXT MyDVD which proves my point! It was an older drive, but works.

Roxio needs to find a way to fix the problem. It's not a bad installation or drivers, or video formats, or bad media blank disc, or the PX Engine, it is Roxio NXT's MyDVD not being able to recognize certain optical drives...how hard could that be to fix!

[jolafson]

Just thought I would give a quick update to where I stand with regards to this issue.

 

First, to their credit, Roxio came through with a full refund for the upgrade price I paid for NXT. I thank them for doing the right thing.

 

Second, I discovered another program, Power2Go, which in certain situations would not recognize a disc in the ODD.

 

Third, I tested both Nero and the "Top Rated" Power Director and was not impressed with either. I was floored by the fact that in Power Director, you cannot add a transition effect between ALL clips in the production in one step...you have to drag-and-drop the transition to each clip (or still image). That is ridiculous when one is creating a long slideshow of still images.

 

Forth, given the facts that other software had issues with the HP DVD-RAM GHA3N SCSI ODD, an external TSSTcorp CDDVDW SE-208DB USB Device worked fine with all software, and all software, including NXT, worked fine on the HP Laptop, I re-approached HP with these facts in the hopes they would replace the ODD. I spent several hours on the phone with HP Support ( getting cut off several times) and their only solution was to escalate the issue to one of their Pay-for-Service support options. I declined that offer and sent an email to HP Support and received a replay that a Case Manager would be contacting me. So far that has not happened.

 

Needless to say, I am disgusted with HP support and disappointed in NXT software, but the bottom line is that until I find something better, I'll stay with NXT and use it with my external ODD.

 

That's the report from the chilly Midwest.

 

Jerry

[jolafson]

About time I updated my status with this issue. As I stated in Post #28, I purchased an external Samsung TSST CD-DVD Writer SE-208DB and installed it on the HP 1360t Desktop. All NXT functions worked fine with that drive. I then I re-approached HP with the fact that ALL programs that experienced problems with the HP DVD-RAM GHA3N SCSI ODD and after getting the matter escalated, I received an offer from HP to replace the internal ODD. They did so and replaced it with a model HP DVD-RW AD-7290HR SCSI ODD. The bad news, the change had no effect on NXT functionality. MyDVD still reported 'Drive Empty' and all the other problems with copying discs, etc. persisted. The only other solution HP offered was to have me ship the unit in to their repair facility. I went through that process once before with an HP laptop and it was a disaster. It cost me a lot of time and hassle, and the repair facility did not fix the problem. I was not going to go through that again. So, I just went back to Micro Center, purchased a second Samsung TSST CD-DVD Writer SE-208DB and I now have two external drives that work fine plus an internal drive that works with some applications.

 

That's all I have to report...it's a shame HP/Roxio can't find a solution to the problem, but until they do so I'm content to use my external drives.

 

Regards,

Jerry

[jolafson]

Brendon,

I tend to agree with you. I want to do a few more tests and then I am going to contact HP and report I suspect a bad drive. Since I have only had the PC for less than two months, I am hoping they will offer to swap out the drive. I'll let you know.

 

Jerry

[jolafson]

[but I'd really love to know what's causing the problem!!]

 

Best regards,.

Brendon

 

I agree...and I'm sure Roxio feels the same way. I see this is still a problem in NXT2 as documented in the Topic http://forums.suppor...-disc-in-drive/

 

May be we will have to wait for NXT3!

 

Given the relatively low cost of an external ODD, I think trying that approach is worth it. At least then you will know for sure if it is your drive+NXT that is the problem. If it works, then you have an alternative to using the internal drive and you have a second drive that can be useful when making disc copies, etc. If it doesn't work, return it to the store...Micro Center has a liberal 30 day return policy.

 

Good Luck!

Jerry

[JohnRoxio]

Add me to the list of folks who just bought NXT 2 and quickly became disappointed because NXT is not working properly with my PC's DVD drive. I have a brand new DELL 9020 Desktop, Windows 7 64-bit Professional. The DVD is stock that came from Dell model HL-DT-ST DVD+-RW GHA2N.

 

In NXT's "Get Disk Information", stuck on "Disk Type: Reading...". But if I'm really patient and give it 20 or 30 minutes at will suddenly display the infomartion!

 

There is obviously a programming bug within NXT in the area of discovery of inserted DVD types. And those bugs are in executable RoxioCentralFx.exe which is the task that you have to kill if you want to give up waiting.

 

While NXT fails, the good news is that all DVDs can be read perfectly fine via Windows Explorer. So it's not the blame of my hardware or DVD media.

 

Is anyone at Roxio aware of these issues? So many folks seem to be reporting issues....

[JohnRoxio]

Follow up and my solution for the benefit of the next person ....

 

My solution: Switched from Roxio NXT 2 to Imgburn ver 2.5.8. I'm totally impressed with ImgBurn. I had been using Roxio for 10+ years, and remain a fan. I found Imgburn to be far superior to both Roxio & native Windows 7 64-bit Explorer burn functionality in various ways. Plus it works perfecty for me where Roxio does not.

 

 

What I did yesterday and today before I discovered ImgBurn: I went out and bought an external DVD Writer, a LG External 24X USB. I didnt realize that Hitachi-LG is the same manufacturer as what's in my new Dell model, HL-DT-ST DVD+-RW GHA2N. Neither of these drives worked with Roxio DVD burning. I uninstalled Roxio completely frommmy PC and then discovered that native Windows 7 64-bit Explorer burn functionality doesn't work either! The issue I was seeing is in Windows 7 x64 I can start the burning, the progress bar runs for some time, then disappears. I see lots of folks on internet having similiar issues. I think its a software programming bug common to BOTH Windows Explorer and in Roxio NXT. Gotta be software because ImgBurn works perfectly, so its not the drive, not the O/S, not the drivers, etc.

 

I will return to Roxio NXT someday if they choose to fix these issues with WIN 7 64bit and Hitachi-LG devices.

[bimicher]

Follow up and my solution for the benefit of the next person ....

 

My solution: Switched from Roxio NXT 2 to Imgburn ver 2.5.8. I'm totally impressed with ImgBurn. I had been using Roxio for 10+ years, and remain a fan. I found Imgburn to be far superior to both Roxio & native Windows 7 64-bit Explorer burn functionality in various ways. Plus it works perfecty for me where Roxio does not.

 

 

What I did yesterday and today before I discovered ImgBurn: I went out and bought an external DVD Writer, a LG External 24X USB. I didnt realize that Hitachi-LG is the same manufacturer as what's in my new Dell model, HL-DT-ST DVD+-RW GHA2N. Neither of these drives worked with Roxio DVD burning. I uninstalled Roxio completely frommmy PC and then discovered that native Windows 7 64-bit Explorer burn functionality doesn't work either! The issue I was seeing is in Windows 7 x64 I can start the burning, the progress bar runs for some time, then disappears. I see lots of folks on internet having similiar issues. I think its a software programming bug common to BOTH Windows Explorer and in Roxio NXT. Gotta be software because ImgBurn works perfectly, so its not the drive, not the O/S, not the drivers, etc.

 

I will return to Roxio NXT someday if they choose to fix these issues with WIN 7 64bit and Hitachi-LG devices.

 

Imgburn has been recommended on this forum for many years

[Brendon]

I uninstalled Roxio completely frommmy PC and then discovered that native Windows 7 64-bit Explorer burn functionality doesn't work either! The issue I was seeing is in Windows 7 x64 I can start the burning, the progress bar runs for some time, then disappears.

 

I would like to know a lot more about that. Creator depends quite a lot on Windows' underlying programming for reading and writing optical discs.

If the native Windows 7 64-bit Explorer is having difficulties with that/those drives, then perhaps it's this conflict which is carrying through to Creator operations. [And ImgBurn isn't using that piece of Windows code]

[cdanteek]

I think its a software programming bug common to BOTH Windows Explorer and in Roxio NXT. Gotta be software because ImgBurn works perfectly, so its not the drive, not the O/S, not the drivers, etc.

 

I'm one that doesn't have a problem with "BOTH Windows Explorer and in Roxio NXT" with a drive issue on W 7x 64.

 

I would love to get my hands on a drive that doesn't work on their W 7x 64 system and Roxio NXT.

[JohnRoxio]

I would like to know a lot more about that. Creator depends quite a lot on Windows' underlying programming for reading and writing optical discs.

If the native Windows 7 64-bit Explorer is having difficulties with that/those drives, then perhaps it's this conflict which is carrying through to Creator operations. [And ImgBurn isn't using that piece of Windows code]

 

I agree completely.

[JohnRoxio]

I'm one that doesn't have a problem with "BOTH Windows Explorer and in Roxio NXT" with a drive issue on W 7x 64.

 

I would love to get my hands on a drive that doesn't work on their W 7x 64 system and Roxio NXT.

 

I'll was using Hitachi-LG drives. These are any drives with device identifiers starting with HL-DT-ST , such as the HL-DT-ST DVD+-RW GHA2N that are preinstalled in my Dell Optiplex 9020s

 

The 2nd drive that I tried unsuccessfully to use was the LG USB external 24x DVD writer HL-DT-ST DVDRAM GE24NU40 , webpage here: http://www.amazon.com/s/ref=nb_sb_noss?url=search-alias%3Daps&field-keywords=GE24NU40 or here http://www.staples.com/office/supplies/StaplesProductDisplay?storeId=10001&catalogIdentifier=2&partNumber=IM1QZ8331

[JT PC]

Jerry, hope you see this, but let me put my 2 cents in. I have been using NXT in my older Dell Desktop computer with Windows 7, and it worked fine.

I upgraded my computer to another Dell with Windows 8 and NXT, and it did not see any of the drives. Now remember this is the same exact NXT program I used in the older Dell.

I had so much frustration trying to figure out the problem, I finally gave up and returned the Dell while it was returnable. So I go out and get a new ASUS computer, which is suppose to be good computer.

And it is, but again with Windows 8, NXT or I should say MyDVD didn't see the drives. To this day, it's still not seeing the drives. I've come to the conclusion that it's not a problem with hardware on any computer but with Roxio NXT software and Windows 8... I can't imagine how many other people are having this same issue. I bought Nero and everything works as it should. Now Roxio is advertizing NXT2, and I'm not about to purchase another version until this one is patched, fixed or whatever. I did get a response from Roxio saying that they were aware of the problem and that in the meantime, I should burn an image disk first and then burn to disk. Which does work, but this other problem should be resolved. I do know that this NXT seems to work better in Laptops for whatever reason. I just hope someday they figure it out. I know this doesn't help you solve the problem, but don't think it's your drives or blanks, it's NOT... it's definitely a problem with NXT and Windows 8 on Desktops.

I just purchased an Alienware M14 two weeks ago. Having the same issues. I've worked with two Dell Techs for about 3 hours each trouble shooting these issues. We had a short lived success yesterday when we deleted the Upper & Lower Driver. I was able to burn a disc to DVD using MyDVD. When I woke up this morning and tried it again, no such luck. Let me know if you guys figure something out.

 

Thanks,

 

Jeffrey

[jolafson]

Why are you using formatted discs?

 

Why would you do a Copy Disc or Copy Disc to Image with an unformatted disc?

[jolafson]

Jim,

 

I have the same problem on my new HP Pavilion HPE H8-1360. After some problems getting NXT installed, I began testing some of the applications (particularly ones involving Copy Discs, Copy to Image File, Roxio Burner, and burning a DVD project to disc), there were definite problems with these applications. It appears that Roxio often does not recognize that there is a disc in either the source or the target drive. I was able to test these applications on a HP4540 Laptop computer with NXT installed and everything worked normally.

 

I also discovered that NXT will burn Disk Image and Burn Data to my drive.

 

I forwarded my observations to Roxio Support, but not sure if that does any good. Hopefully someone out there has a solution (other than swapping out DVD drives).

[jolafson]

This reply is to some questions I received in the Topic at:

 

http://forums.suppor...all-error-1603/

 

Here is what I can document at the current time.

NXT Burn Data Disc works fine as long as the target disc is blank. I usually use DVD-R discs.

NXT Copy Disc does not work. It will not read the source disc...it just hangs. Again I am using DVD-R discs.

NXT Copy Disc to Image does not work. Same problem as above...will not read source disc.

The NXT Burn MyDVD project to disc function does not work. Please see attached screenshot - it says "Drive is Empty". I can select Image File

and it will burn the project to an ISO file. Then I can use ImgBurn to create a disc.

Also the NXT Desktop Burner does not work...it just prompts to insert a disc. See attached screenshot.

 

I never mix disc types. If I use a DVD-R source, I use a DVD-R target.

Hope that gives you some useful information.

[Brendon]

Hi Jeff,

 

This is an odd one.

 

So where we're at, if I have it right -

-Roxio Burn [the desktop writer] won't see a source disc.

-Burn Data Disc [bDD] will see only blank discs as destination.

-Copy Disc won't see source discs, for either a disc copy or copy to image.

-MyDVD won't see blank discs to do a burn, though it creates images okay.

 

Can you confirm those?

 

Some questions:

 

[1] What happens when you try to use Burn Data Disc to add data to a disc which already has some data on it but is not closed?

[2] Do any of the other Roxio modules recognize partly-used data discs where they don't see blank ones?

[3] You said ImgBurn will burn an ISO image okay [so your burner works]. Will Burn Disc Image burn an ISO to disc, or does it think the drive is empty?

[4] ImgBurn displays info about the disc in the drive. What does ImgBurn say about the disc when those Roxio programs are claiming the drive is empty? [Does ImgBurn help Roxio to see the disc, or does Roxio prevent ImgBurn from seeing it? Or will ImgBurn see it while Roxio doesn't?]

[5] Can Windows Explorer or other Windows programs see a data or blank disc when NXT is claiming the drive is empty?

 

Anything else you can give us which will help to narrow this down?

 

Regards,

Brendon

[jolafson]

So where we're at, if I have it right -

-Roxio Burn [the desktop writer] won't see a source disc.

-Burn Data Disc [bDD] will see only blank discs as destination.

-Copy Disc won't see source discs, for either a disc copy or copy to image.

-MyDVD won't see blank discs to do a burn, though it creates images okay.

 

Can you confirm those?

 

 

Anything else you can give us which will help to narrow this down?

 

Regards,

Brendon

 

Brendon,

The answer to your first four questions is True; that is exactly what I have observed. As to your other questions I will have to get back to you on that. I am currently out of town and do not have access to the computer. I will do additional testing and report results early next week.

 

Regards,

Jerry