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djc2000
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I guess a Proper Repair would be in order...

 

First thing to do is to turn off your Anti Virus, Firewalls, Registry Cleaners, etc.

 

Now insert your Roxio Disc.

 

Be sure you accept the offer to Check for Updates (this is for Roxio, not Windows)

 

When you reach the screen where
Repair
is offered, choose that!

 

When the Repair competes, turn your AV & Firewall back on and reboot.

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I tried what you said but it didn't work every time I click on the icon I get this message[Roxio Creator has stopped working] A problem caused the program to stop working correctly.Windows will close the program and notify you if a solution is available. I don't know what else to do except load windows again I'm using windows 7 is that my problem.

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The version of Windows has nothing to do with anything...

 

This is extensive, but it what I suggest...

 

Download and install the
Uninstaller. Then run it in
Moderate Mode
to remove any traces of Roxio.

 

Create a New User Account with Administrator Privileges.

 

Turn OFF any A/V & Firewall.

 

Reboot and log on to that new account.

 

Copy your entire disc to a new folder on your HDD.

 

In that new folder, right click on Setup.exe and select Properties.

 

Under the Compatibility tab, make sure
nothing
is checked!

 

Right click Setup.exe and select Open.

 

Allow it to Check for Updates (this is for Roxio not Windows)

 

Use the Default Locations!
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