Sudden Loss Of Production Without Obvious Cause

[santom88]

Yesterday, after laboring for 10 days and nights to finish a 60-minute DVD production, the production suddenly disappeared into thin air as I was trying to burn it onto dsc in DVD builder. I've since been trying to retrieve the production in VideoWave to no avail (after clicking on the name of the production, nothing happens--the pointer doesn't even change to a pointed finger--the only noticeable change on the page is that the file box remained faded and no longer accessible). Throughout the production process, I have meticulously backed up my work every 2 hours by "saving it". My production must somehow still be in the computer, inasmuch as a big chunk of hard-drive is still tied up (60 gigs--of which 50 gigs is attached to the basic captured raw material in the hard-drive). Another strange thing is I can't seem to open any of the files on the hard-drive when I select them). A further strange thing is when I click "burn" in DVD builder, nothing happens and an error message is displayed on the bottom indicating that my file is too big (over 8 gigs) , even for minimal resolution DVD, even though the production is less than 60 minutes. When I cut the productdion further, DVD builder stiill registers the same "8 gigs". What is going on here? I have burned over half a dozen even longer productions with no serious problems in the past 6 months, until now. My main concern now is how to retrieve the production. I don't dare start on another production until I can find out how to avert this sort of calamity again. Would appreciate whatever assistance.

santom88

[Guest mlpasley]

don't know if I can help or not. Sometimes when a production closes suddenly like that, the file becomes corrupt and you cannot get it back.

 

However, don't give up without trying

1. to check for and eliminate spyware,

2. rebuilding the media manager:

 

Rename your Media Manager folder.

 

Media Manager is a hidden file. Go to My Computer/Tools/Folder Options, click on View, scroll down to Hidden Files and folders, and click in the circle to the left of Show hidden files and folders. Click on Apply, then Ok.

 

a. Close all open applications, especially Roxio applications.

b. Open My Computer.

c. Double click on the C: drive and browse to C:\Documents and Settings\USERNAME\Application Data\Roxio, where USERNAME is the name of the user you are currently logged in as.

d. Right click on the MediaManager folder and choose rename.

e. Name the folder MediaManager.old

f. See if VideoWave functions now.

 

3. Do a Windows Add Remove Programs\ Roxio\ Change\ Repair.

To avoid losing work do to a corrupt file, always do a second File\ Save as... and make a second file ie. production2. Your method of saving every ten minutes is excellent and if you do a File \ Save as every ten minutes and switching between productions will mean that at the most you'll lose 10 minutes of work. (For example, work on production 1 for ten minutes, do a File\ Save as.... production 2, work on that for ten minutes, then do a File\ Save as..... production 1, etc.). The production files take up very little room on your hard drive so it shouldn't be a problem.

 

In addition, you may be running out of room on that hard drive. You said that 50 of the 60 Gigs are in the production. Just how much room do you have left?

 

[santom88]

Dear ml,

I followed your instructions in renaming the Media Manager, and also have repaired the program via the disc twice (I haven't tried to uninstall and reinstall as yet)--with no noticeable benefit: VideoWave in totally unresponsive--I can't even drag anything down from the media selector box to the production box.

 

My basic question still is: Where in the bowells of the system is my Production, since it is still taking up capacity? Where can I find it listed? I still have over 10 GB free space left on the C drive. Actually, the crash and loss happened twice during my production process. The first time it happened prior to the second time I had 20 GB free space left, and still the same happened. If 10 or 20 GBs are not sufficient, I can do productions on my LaCie alternative drive which has over 110 GB, but I wouldn't want to do it unless necessary.

santom88

[bimicher]

Dear ml,

I followed your instructions in renaming the Media Manager, and also have repaired the program via the disc twice (I haven't tried to uninstall and reinstall as yet)--with no noticeable benefit: VideoWave in totally unresponsive--I can't even drag anything down from the media selector box to the production box.

 

My basic question still is: Where in the bowells of the system is my Production, since it is still taking up capacity? Where can I find it listed? I still have over 10 GB free space left on the C drive. Actually, the crash and loss happened twice during my production process. The first time it happened prior to the second time I had 20 GB free space left, and still the same happened. If 10 or 20 GBs are not sufficient, I can do productions on my LaCie alternative drive which has over 110 GB, but I wouldn't want to do it unless necessary.

santom88

 

If you saved your production then you should be able to search for files with the extension dmsm for Videowave projects and dmsd for DVD Builder projects. 10GB of free space is definitely low especially if it is fragmented.

[santom88]

Yesterday, after laboring for 10 days and nights to finish a 60-minute DVD production, the production suddenly disappeared into thin air as I was trying to burn it onto dsc in DVD builder. I've since been trying to retrieve the production in VideoWave to no avail (after clicking on the name of the production, nothing happens--the pointer doesn't even change to a pointed finger--the only noticeable change on the page is that the file box remained faded and no longer accessible). Throughout the production process, I have meticulously backed up my work every 2 hours by "saving it". My production must somehow still be in the computer, inasmuch as a big chunk of hard-drive is still tied up (60 gigs--of which 50 gigs is attached to the basic captured raw material in the hard-drive). Another strange thing is I can't seem to open any of the files on the hard-drive when I select them). A further strange thing is when I click "burn" in DVD builder, nothing happens and an error message is displayed on the bottom indicating that my file is too big (over 8 gigs) , even for minimal resolution DVD, even though the production is less than 60 minutes. When I cut the productdion further, DVD builder stiill registers the same "8 gigs". What is going on here? I have burned over half a dozen even longer productions with no serious problems in the past 6 months, until now. My main concern now is how to retrieve the production. I don't dare start on another production until I can find out how to avert this sort of calamity again. Would appreciate whatever assistance.

santom88

[Guest mlpasley]

Dear ml,

 

My basic question still is: Where in the bowells of the system is my Production, since it is still taking up capacity? Where can I find it listed? I still have over 10 GB free space left on the C drive. Actually, the crash and loss happened twice during my production process. The first time it happened prior to the second time I had 20 GB free space left, and still the same happened. If 10 or 20 GBs are not sufficient, I can do productions on my LaCie alternative drive which has over 110 GB, but I wouldn't want to do it unless necessary.

santom88

 

The production is probably taking up space on your hard drive. However, if the program cannot read the file, I don't think you'll be able to retrieve it. It's a .dmsm file and you can find out where it's located by doing a Windows search for it.

 

You can also free up some hard disk space by searching for the proxy_ files that the program makes for the audio previews.

 

However, before you do anything, I'd suggest that you contact Roxio Tech Support.