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Toast Video Player Crashes When Opening Certain .m4V Files


joema4
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Toast Titanium 11.1 (1072) consistently crashes when opening certain .m4v files. Some files will play. The problem files are apparently those my wife purchased through iTunes. The same files play OK in Quicktime.

 

They will not play in VLC 2.0.8 (does nothing). On Windows 7 64-bit the same .m4v files will play in Quicktime, but not in VLC or WMP 12.0.7601.

 

I suspect the problem is some type of DRM or missing codec issue which the player apps are not handling gracefully. An app should never, ever crash in cases like this. If it needs a codec or encounters a missing element it should raise an error, inform the user and gracefully exit or continue.

 

The problem is upon install, Toast 11 took over the default player status for .m4v files. Of course I can switch that back to Quicktime, but many people will not know how to do this. This creates a support burden for Roxio and confusion and frustration for customers.

 

Roxio Video Player crash info below.

 

Platform: Mac OS X 10.8.4, 2012 iMac 27", 3.4Ghz i7, 16GB, 3TB Fusion Drive, GPU=GeForce GTX 675MX, 1GB

 

Process: Roxio Video Player [4949]

Path: /Applications/Toast 11 Titanium/Toast Titanium.app/Contents/Resources/Roxio Video Player.app/Contents/MacOS/Roxio Video Player

Identifier: com.roxio.videoplayer

Version: 1.0.3 [070] (069)

Code Type: X86 (Native)

Parent Process: launchd [128]

User ID: 501

 

Date/Time: 2013-08-19 14:01:27.353 -0500

OS Version: Mac OS X 10.8.4 (12E55)

Report Version: 10

 

Interval Since Last Report: 284392 sec

Crashes Since Last Report: 13

Per-App Interval Since Last Report: 3588 sec

Per-App Crashes Since Last Report: 12

Anonymous UUID: B819A38D-F9F4-5FB5-FB71-0DFA8DFB177B

 

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

 

Exception Type: EXC_BAD_ACCESS (SIGSEGV)

Exception Codes: KERN_INVALID_ADDRESS at 0x000000003e75ed54

 

VM Regions Near 0x3e75ed54:

MALLOC_SMALL 000000000d000000-000000000e000000 [ 16.0M] rw-/rwx SM=PRV

-->

__TEXT 0000000070000000-000000007015f000 [ 1404K] r-x/rwx SM=COW /System/Library/Components/CoreAudio.component/Contents/MacOS/CoreAudio

 

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0 com.mainconcept.mc_mfimport 0xc4042177 mpegInGetNextCodedFrame + 24953

1 com.mainconcept.mc_mfimport 0xc4043b16 mpegInGetNextCodedFrame + 31512

2 com.mainconcept.mc_mfimport 0xc4055679 mpegInOpenTSFile + 1437

3 com.mainconcept.mc_mfimport 0xc4062c8e mpegInGetInfo + 568

4 com.roxio.videoplayer 0x00051a50 +[MCMovie canOpenFile:] + 447

5 com.roxio.videoplayer 0x00049657 -[VideoPlayer viewForMovieFile:] + 52

6 com.roxio.videoplayer 0x0004a429 -[VideoPlayer playSelectedTitle:] + 273

7 com.roxio.videoplayer 0x0004a29a -[VideoPlayer openMovie:error:] + 406

8 com.roxio.videoplayer 0x0000a185 -[RvpDocument awakeFromNib] + 630

9 com.apple.AppKit 0x92e8ff58 -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1251

10 com.apple.AppKit 0x92e6e472 loadNib + 373

11 com.apple.AppKit 0x92e6da94 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 819

12 com.apple.AppKit 0x92fbe8a4 +[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 154

13 com.apple.AppKit 0x92ff22aa -[NSWindowController loadWindow] + 231

14 com.apple.AppKit 0x92ff1f42 -[NSWindowController window] + 81

15 com.apple.AppKit 0x93034648 -[NSWindowController showWindow:] + 36

16 com.apple.AppKit 0x92d71e93 -[NSDocument showWindows] + 115

17 com.roxio.videoplayer 0x00009d78 -[RvpDocument showWindows] + 46

18 com.apple.AppKit 0x93232e78 -[NSDocumentController _finishOpeningDocument:andShowWindows:] + 159

19 com.apple.AppKit 0x9323bdf0 -[NSDocumentController(NSDeprecated) openDocumentWithContentsOfURL:display:error:] + 1106

20 com.apple.AppKit 0x9322d246 -[NSDocumentController _openDocumentsWithContentsOfURLs:presentErrors:completionHandler:] + 194

21 com.apple.AppKit 0x9312da2a __69-[NSApplication(NSAppleEventHandling) _handleAEOpenDocumentsForURLs:]_block_invoke_0 + 2424

22 com.apple.AppKit 0x9369e029 __94-[NSPersistentUIManager finishedRestoringWindowsWithZOrder:registerAsReady:completionHandler:]_block_invoke_01187 + 40

23 com.apple.AppKit 0x93237da2 __78-[NSDocumentController(NSInternal) _autoreopenDocumentsWithCompletionHandler:]_block_invoke_01493 + 160

24 com.apple.AppKit 0x92ed6f7e -[NSApplication _whenReopeningIsAllowedDo:] + 164

25 com.apple.AppKit 0x92ed6c10 -[NSDocumentController(NSInternal) _autoreopenDocumentsWithCompletionHandler:] + 750

26 com.apple.AppKit 0x92e2a4d2 -[NSPersistentUIManager finishedRestoringWindowsWithZOrder:registerAsReady:completionHandler:] + 7594

27 com.apple.AppKit 0x92e1e8d7 -[NSPersistentUIManager restoreAllPersistentStateRegisteringAsReadyWhenDone:completionHandler:] + 1206

28 com.apple.AppKit 0x92ed4eb8 -[NSApplication _reopenWindowsAsNecessaryIncludingRestorableState:registeringAsReady:completionHandler:] + 254

29 com.apple.AppKit 0x92ed4d85 -[NSApplication(NSAppleEventHandling) _reopenWindowsIfNecessaryWithAppleEvent:completionHandler:] + 211

30 com.apple.AppKit 0x9312d04f -[NSApplication(NSAppleEventHandling) _handleAEOpenDocumentsForURLs:] + 287

31 com.apple.AppKit 0x92ed4911 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 727

32 libobjc.A.dylib 0x92c05628 -[NSObject performSelector:withObject:withObject:] + 77

33 com.apple.Foundation 0x93c7641a __76-[NSAppleEventManager setEventHandler:andSelector:forEventClass:andEventID:]_block_invoke_0 + 121

34 com.apple.Foundation 0x93c75f71 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 430

35 com.apple.Foundation 0x93c75d6e _NSAppleEventManagerGenericHandler + 173

36 com.apple.AE 0x90cf2a35 aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned long, unsigned char*) + 331

37 com.apple.AE 0x90cc7fbe dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 44

38 com.apple.AE 0x90cc7e7d aeProcessAppleEvent + 318

39 com.apple.HIToolbox 0x95a33c58 AEProcessAppleEvent + 100

40 com.apple.AppKit 0x92ed0cdd _DPSNextEvent + 1655

41 com.apple.AppKit 0x92ed016c -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 119

42 com.apple.AppKit 0x92ec65cc -[NSApplication run] + 855

43 com.apple.AppKit 0x92e695f6 NSApplicationMain + 1053

44 com.roxio.videoplayer 0x000043be start + 54

 

(see attached file for additional details)

RoxioPlayerCrash.txt

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Thanks for the info. I don't know how Roxio Video Player became the default. It isn't that way on either of my Macs. It basically exists as a way to play Blu-ray formatted videos created by Toast. I don't think it was intended to be a default player for other videos.

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