Jump to content
  • 0

Photoshows Not Available After Account Renewal


BretDayley
 Share

Question

3 answers to this question

Recommended Posts

  • 0

I have a PhotoShow premium account. My credit card expired for auto payment and when I reactivated my account, none of my PhotoShows are available. My Channel is there, but my PhotoShow are not.

 

How do I get them back?

 

Contact the company that you renewed with; we can't help. How long from the time your subscription ran out until you renewed? It is was a relatively long time, they are probably gone.

Link to comment
Share on other sites

  • 0

I renewed with Corel. I got a message my auto-renewal failed and "Please update your payment details or change your payment option to complete your payment. Otherwise your subscription will be deactivated."

 

It didn't say my photoshows would no longer be available once I renewed. Can't they just be restored? Maybe three or for months ...

Link to comment
Share on other sites

  • 0

The time frame is the issue; not the renewal.

 

Contact Corel to be sure. How many places would store your possessions for 3 or 4 months and just not reclaim the storage space. The missing PhotoShows has nothing to do with your renewal. Your account was probably treated as a new account since it was so long between expiration and renewal. If you got the renewal price, you were lucky. Did you ever think about downloading them to your computer via the desktop version of PhotoShow 6 since they are valuable products of your efforts??

Edited by sknis
Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Answer this question...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
 Share

×
×
  • Create New...