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Roxio Device Not Recognized (Win 8.1)


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Hello there, just purchased a Roxio Game Capture (not the HD), followed the instructions to install it, I read a few threads beforehand to ensure I was doing it correctly (as advised by a mate of mine who had issues installing his). Those threads mentioned that I would have to install all the software and drivers before plugging in the device - it's pretty standard with most hardware like this anyway - so I obliged.

 

I get to the part where you plug the device in and it comes up that it's an unkown device in the device manager window. I searched manually for the drivers on the Roxio Disc and found what I believed to be the correct ones - in doing so I was asked to choose between Roxio GAMECAP and Roxio Video Capture USB - choosing both of them bears the same result - I get an error code 10 saying the device cannot start. It's literally brand new out of the box so I highly doubt the device is faulty (although i'm not ruling it out).

 

I wondered if it's something to do with the fact that I'm running Windows 8.1? Or am I doing something else wrong?

 

Anyway as it stands currently I have a useless box at the moment - I had nothing but trouble with the Dazzle Platinum and was told this was better but at least I could record something on the Dazzle :glare:

 

Any ideas what might be causing this issue? Any help would be much appreciated.

 

Dan

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Hello there, just purchased a Roxio Game Capture (not the HD), followed the instructions to install it, I read a few threads beforehand to ensure I was doing it correctly (as advised by a mate of mine who had issues installing his). Those threads mentioned that I would have to install all the software and drivers before plugging in the device - it's pretty standard with most hardware like this anyway - so I obliged.

 

I get to the part where you plug the device in and it comes up that it's an unkown device in the device manager window. I searched manually for the drivers on the Roxio Disc and found what I believed to be the correct ones - in doing so I was asked to choose between Roxio GAMECAP and Roxio Video Capture USB - choosing both of them bears the same result - I get an error code 10 saying the device cannot start. It's literally brand new out of the box so I highly doubt the device is faulty (although i'm not ruling it out).

 

I wondered if it's something to do with the fact that I'm running Windows 8.1? Or am I doing something else wrong?

 

Anyway as it stands currently I have a useless box at the moment - I had nothing but trouble with the Dazzle Platinum and was told this was better but at least I could record something on the Dazzle :glare:

 

Any ideas what might be causing this issue? Any help would be much appreciated.

 

Dan

 

Hiya, I had similar issues after having upgraded from Win 8, what I did to solve the problem was as follows:

 

1) Uninstall Roxio Game Capture Pro HD device in Device Manager.

2) Unplug the device from USB.

3) Plug it back in again,

4) Right-click on the new device that appears in Device Manager called "TRANSCODER"

5) Select "Update Driver Software"

6) Select "Browse my computer for driver software".

7) Select the folder where you installed the Roxio Game Capture Pro HD software (and be sure to click the tick-box that says "Include all subfolders".

 

Windows should then locate the drivers properly and install them. Bear in mind I had already installed Roxio Game Capture software before upgrading from Win 8 to Win 8.1, so if yours is fresh out of the box then you might want to install that software first, and then install the driver from the location (as described above).

 

Good luck, and let us know if this works for you, as there may be others who are in a similar situation to yourself or myself ^_^

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