Software Not Activated- Split From Split Thread

[franardi]

I AM HAVING THE SAME PROBLEM. I INSTALLED THE VHS TO DVD 3 ON MY OLD COMPUTER WITH WINDOWS 7. WHEN I PURCHASED MY NEW COMPUTER WITH WINDOWS 8 IT WOULD NOT INSTALL. IT GOT TO THE PRODUCT KEY ENTRY AND THENT SAID NOT ACTIVATED. ROXIO IS NOT FORTHCOMING WITH HELP.I HAVE SENT THEM THREE POSTS AND ASKED FOR HELP. NOTHINGYET FROM THEM. IS IT POSSIBLE THAT MY VIRUS PROTECTION IS STOPPING THE INSTALL.

[grandpabruce]

I AM HAVING THE SAME PROBLEM. I INSTALLED THE VHS TO DVD 3 ON MY OLD COMPUTER WITH WINDOWS 7. WHEN I PURCHASED MY NEW COMPUTER WITH WINDOWS 8 IT WOULD NOT INSTALL. IT GOT TO THE PRODUCT KEY ENTRY AND THENT SAID NOT ACTIVATED. ROXIO IS NOT FORTHCOMING WITH HELP.I HAVE SENT THEM THREE POSTS AND ASKED FOR HELP. NOTHINGYET FROM THEM. IS IT POSSIBLE THAT MY VIRUS PROTECTION IS STOPPING THE INSTALL.

 

Where did you get the software? NEVER HAVE YOUR VIRUS SOFTWARE RUNNING WHEN INSTALLING ANY SOFTWARE!!!!

[ogdens]

Please answer the question in post#2 .

[Camper Guy]

Thanks for deleteing my post.

[Jim_Hardin]

I AM HAVING THE SAME PROBLEM. I INSTALLED THE VHS TO DVD 3 ON MY OLD COMPUTER WITH WINDOWS 7. WHEN I PURCHASED MY NEW COMPUTER WITH WINDOWS 8 IT WOULD NOT INSTALL. IT GOT TO THE PRODUCT KEY ENTRY AND THENT SAID NOT ACTIVATED. ROXIO IS NOT FORTHCOMING WITH HELP.I HAVE SENT THEM THREE POSTS AND ASKED FOR HELP. NOTHINGYET FROM THEM. IS IT POSSIBLE THAT MY VIRUS PROTECTION IS STOPPING THE INSTALL.

 

This is a problem that Roxio Created!

 

You need to take it back to the point of purchase as it has to be activated through the store...