Game Capture Hd Pro - Flickering Then Stops Responding

[AngelDouche66]

Hey guys, I've been messing around for hours with this terrible program which has only given me hassle from the word go, my computer is more than capable enough to handle this, but that doesn't stop the program riddling me with glitching video and the preview screen flickering.

 

The program used to work fine for a few minutes yesterday by giving me a clear picture, however after a while and during recording it would start glitching with a thick line of pixelation and random colours appearing regularly in my captured footage.

 

After reading through the forums and using solutions from setting my video card settings to default/specific settings, fixing with anti-virus turned off, reinstalling the software etc with updates, it didn't fix it.

 

After updating my Windows and graphics card to the latest I now have an issue with the screen constantly flickering, then if I change the quality e.g press + or - it simply stops responding and the program crashes for good until I manually terminate the process.

 

However now I am lucky if it even gets past the part where it loads my capture card...

 

I have tried different usb cables even though it worked sort of okay yesterday except the pixelation making the footage unusable, I am using a new cable which has gold plated now but no dice.

 

My computer is not over-heated, I've even tried this after leaving it turned off all night but no dice.

 

Here are my computer specs

 

Operating System: Windows 7 64-bit

 

CPU: Intel i7-2600 @ 3.4ghz

GPU: Nvidia GeForce GTX 650 1GB

RAM: 16GB DDR3 1600mhz

HDD used for recording: 500GB 7200RPM, 32mb Cache

 

If anyone can help me out with this that would be fantastic.

 

Thanks!

 

-Adam

[Jim_Hardin]

Is this the same issue from last December??? http://forums.support.roxio.com/topic/85122-very-low-quality-when-recording/

 

Try it with a DVD or BD Player.

[AngelDouche66]

Hello Jim, thanks for the response.

 

Unfortunately it still flickers no matter what the source device is, and eventually the recording starts getting riddled with Glitches as everyone else seems to be experiencing.

 

I think this is just an issue with the software not being up to scratch, you shouldn't have to jump through hoops to make something like this work.

[AngelDouche66]

I seem to have found a solution to the captured footage, I have changed the rate from 15000 to 10000, this seems to fix the issue of the footage eventually glitching/lagging and the quality is literally not noticeable at all.

 

I am currently opening the capture program and then switching my resolution to 1280x720 to stop the program crashing when I try to record, this seems to do the trick if anyone is looking for a possible solution, it's just a shame I can't solve the preview screen from flashing.

[Jim_Hardin]

Obviously it should not Flash

 

Let's see if we can isolate the source...

 

Does it flash on your TV/Monitor is you use the pass through?

 

Does it flash if you use a DVD/BD Player?

 

Do you have the latest Software and Drivers from NVidia?

 

Is there any other PC or Lap you can test the RGC Device on?

 

Of course swapping wires and ports to see if it changes - Don't forget the one from the game box to the RGC

[AngelDouche66]

And the glitching is back now...

 

It flashes no matter which monitor I use, it flashes if I use a DvD player or my Laptop as the source, I have the latest updates from Nvidia.

 

I will have a test to see what it does on my laptop, maybe I'll have better luck on that!

 

I will be sure to come back and let you know what happens, but here are the specs for my laptop.

 

 

Intel i3 - 3.2ghz processor

4gb DDR3 Ram

ATI Radeon HD5250 1gb Graphics

320GB Hard drive - 7200 RPM

[AngelDouche66]

It doesn't flash on my laptop, but the terrible pixelation/glitching in the video/preview is still there...

[AngelDouche66]

I have recently restored my PC to the state it was on before the flashing occured however this doesn't seem to have fixed the issue at all.

 

Is there any way I can do a full clean install as I think some things are lingering around such as bad drivers/program issues.

 

Thanks!

[Jim_Hardin]

Yes there is but you have to follow every step

 

 

Unplug your RGC Device and put it aside until you are completely finished.

 

 

Download and install the

Revo

Uninstaller. Then run it in

Moderate Mode

to remove any traces of Roxio.

 

Create a New User Account with Administrator Privileges.

 

Turn OFF any A/V & Firewall.

 

Reboot and log on to that new account.

 

Copy your entire disc to a new folder on your HDD.

 

In that new folder, right click on Setup.exe and select Properties.

 

Under the Compatibility tab, make sure

nothing

is checked!

 

Right click Setup.exe and select Open.

 

Allow it to Check for Updates (this is for Roxio not Windows)

 

Use the Default Locations!

 

 

It is really looking like you need to exchange the RGC Device... Where did you get it?

Edited October 7, 2013 by Jim_Hardin

[AngelDouche66]

Hello Jim, thanks for replying

 

Sorry for the slow response, unfortunately Uni is keeping me really busy lately!

 

I got it for last christmas as a present, but have only just got chance to actually use it so until now it was unused.. So I am not sure where they bought it from I'm afraid.

[AngelDouche66]

I have copied the files from the disc to my PC, when I run the set up it says

 

"it may be necessary to change the setup application's compatability setting to successfully install this software.

 

We recommend that you select Yes to disable the installer's compatability settings"

 

I pressed no and it installed, after resetting I notice that the "Roxio Game Capture HD PRO" icon/application was missing so did a repair, again with no compatability settings, it appeared.

 

However now no matter how many times I run repair and reboot I still get "Critical registry keys needed for this application are missing."

 

This seems to be a result of me not enabling compatability when prompted from the beginning.

 

Any ideas what I should do?

 

Thanks!

[Jim_Hardin]

Never Ever run anything in compatibility mode with Windows... That was made for MICROSOFT Applications, not for general programs

 

You are about 10 months past your warranty period

 

I suggest you try loading and running on another PC. Even lending it to a friend for testing.

 

Let us know!

[AngelDouche66]

Hello Jim, I decided to try everything last night, after realising that since Roxio started flickering after I reinstalled it, when I am in a video call with a user on skype it seems this video is cut up and randomly arranged also.

 

I also figured out what was causing the glitching which is more than likely due to the capabilities/write speed of the hard drive as when I clean installed it however I haven't done a test of this yet, but the software put my video quality at "7000" after the clean install, which I had to put yes when it asked me

""it may be necessary to change the setup application's compatability setting to successfully install this software." as it was either that or it didn't appear to be installing the certificates/registry inputs to the correct locations on Windows 7 64bit (Roxio may need to address this issue.)

 

I went to my Device Manager and right clicked Roxio Game Capture HD PRO, went to properties and went to driver, I then went to update driver and made sure to select "Browse my computer for driver software" and then chose "let me pick from a list of device drivers on my computer" make sure "Roxio GameCAP HD PRO" is selected and press Next, it will then reinstall the driver for the game capture device.

 

I then, as my webcam was also acting up I went to that device in device manager, did the same for the Roxio GameCAP HD PRO and selected "USB Video device" just to make sure.

 

And now the flickering has gone, the reinstallation must have rattled with some of my video drivers or caused devices to use the wrong ones.

 

Hopefully this helps anyone.

 

 

Thank you very much for your help Jim! You helped even though it wasn't even your place to do so!

[Jim_Hardin]

Not a 'solution' I would have expected to work but even with 33 years of computing I am still learning