Unable To Install / "product Not Activated"

[Zyndell]

I bought the software months ago. I forgot about it. I opened it tonight thinking I was going to install it and jump right in. It won't install.

 

I've been repeatedly trying to install it for more than an hour now. My anti virus was getting in the way. I shut it off. The software said it could not connect to the Internet. I confirmed the computer was connected to the Internet. Than it decided that the "Product not Activated" with no reference to the Internet whatsoever.

 

I attempted to contact tech support. No phone number. Email requires having installed the software and registered it. Customer service is closed.

 

I found this forum doing Google searches trying to figure out why my software won't install. I saw posts that there is a Vista issue. I have Windows 7.

 

Tech Support needs an email option for folks in my situation.

[Zyndell]

Additional information. I spoke to the store. There is no way to purchase the software without the activation thing on the back being scanned. I was told by Walmart to contact Roxio tech support. Which I am unable to do because I cannot install the software.

[hati]

i had the same problem I bought it from walmart . I sent an email, They opened a ticket for me but i am not getting any response except for an open ticket. i am planning to return this to walmart.

[Jim_Hardin]

While yes, the activation is to take place through the scan and computer networks, it does not always work!

 

Take it back to the store and have them try it again or Exchange it.