Not Working

[Sazard]

Hi there forum members,

I recently purchased my Roxio Game Capture HD Pro from Best Buy. I have installed everything and tryed reinstalling and my problem will not fix. I have everything setup correct and I need help.

 

Problems *

When I go to the program's hub I can only go to the edit & share section, not the capture section where I need to go.

Farther details can be explained if you comment, please help me and happy gaming!

[grandpabruce]

Another gamer who clicks on the Topic Solved button, and makes the post disappear.

Edited October 17, 2013 by grandpabruce

[Jim_Hardin]

What happens when you click Capture

 

First order of business would be a proper repair...

 

First thing to do is to turn off your Anti Virus, Firewalls, Registry Cleaners, etc.

 

Unplug your RGC Device and put it aside until you are completely finished.

 

Now insert your Roxio Disc.

 

Be sure you accept the offer to Check for Updates (this is for Roxio, not Windows)

 

When you reach the screen where

Repair

is offered, choose that!

 

When the Repair competes, turn your AV & Firewall back on and reboot.

 

Skip NOTHING! do each and every step

[Sazard]

What happens when you click Capture

 

First order of business would be a proper repair...

 

First thing to do is to turn off your Anti Virus, Firewalls, Registry Cleaners, etc.

 

Unplug your RGC Device and put it aside until you are completely finished.

 

Now insert your Roxio Disc.

 

Be sure you accept the offer to Check for Updates (this is for Roxio, not Windows)

 

When you reach the screen where

Repair

is offered, choose that!

 

When the Repair competes, turn your AV & Firewall back on and reboot.

 

Skip NOTHING! do each and every step

Does not work, when I click on it the first time it waits and then when I click on it it just flashes the orange loading thing once.

[Sazard]

 

Hi there forum members,

I recently purchased my Roxio Game Capture HD Pro from Best Buy. I have installed everything and tryed reinstalling and my problem will not fix. I have everything setup correct and I need help.

 

Problems *

When I go to the program's hub I can only go to the edit & share section, not the capture section where I need to go.

Farther details can be explained if you comment, please help me and happy gaming!

[Sazard]

* Edit & Share works perfectly fine

[Jim_Hardin]

STOP POSTING the same thing all over the board!

 

I can only offer one more solution and that's it!

 

This is extensive, but it what I suggest... Best to print a copy so you can use it to check off each item as you go.

 

Unplug your RGC Device and put it aside until you are completely finished.

 

Download and install the

Revo

Uninstaller. Then run it in

Moderate Mode

to remove any traces of Roxio.

 

Create a New User Account with Administrator Privileges.

 

Turn OFF any A/V & Firewall.

 

Reboot and log on to that new account.

 

Copy your entire disc to a new folder on your HDD.

 

In that new folder, right click on Setup.exe and select Properties.

 

Under the Compatibility tab, make sure

nothing

is checked!

 

Right click Setup.exe and select Open.

 

Allow it to Check for Updates (this is for Roxio not Windows)

 

Use the Default Locations!