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The Way You're Treated By Roxio Support

Analogue to Digital

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Recently I have purchased a Epson 1430 printer after discovering it did not work Roxio I contacted Roxio support they couldn't even tell me what printers via software supported. They suggested that I downloaded the latest version and try out. I did this and as soon as I looked at the supported drivers/printers for printing DVDs I could see it was not suitable, even after I told the support people on e-mail after they told me that they wanted to connect to my computer that I had taken off the latest version because it did not work. They asked me did I have the latest version installed then I asked him has he ever used to be DVD printing part and I never received an answer back. I said all so Roxio should keep up to date, even with the brand that day support of printers as I said, not answer. I am hoping to get the problem solved by having a programmer do some alterations for me tomorrow Saturday, 19 August 2013. If I do get up and running. I will upload the information for anyone our sewers running Epson 1430 or one of the Epson which uses this method. The reason for buying this printer was to replace the 750 model which also do not have support listed but was able to use at 930 driver/layout to use it with Roxio I wished they would keep their drivers up-to-date. For the latest models as well as the older models. I don't think these people at the help desk even understand how the program works and I think us users know more about it than they support people do because they don't use it. I am hoping this may help someone and I just wished. This would be picked up by Roxio management to see how people are treated. I have gone back to version 2010 and I'm sure this program will be able to fix it/hoping to they will be able to

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It seems that English isn't your first language. I can see how that would cause a problem for Support staff trying to understand you. Indeed, I'm having to read your message above very carefully several times before I can have a decent guess as to what you're saying. Your lack of patience makes things difficult, too.


I replied to your other message at http://forums.support.roxio.com/topic/90541-what-epson-does-the-latest-solution-to-support/ , have you read the reply yet, and does it help you at all? You haven't replied to me.


You'll notice that the printers listed in my reply are grouped, rather than individual. That means for example, that for my Photo R230 I go to the Photo R200 group.


You say you've now tried out the 'latest version' yourself - I guess you mean Creator NXT 2 Pro. Did none of the groups you found in Print to Disc > Paper Type help you at all?


I hope you treat your programmer kindly and patiently, and I hope he helps you with the old Creator 2010.




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