Marten Heinskirch Posted October 28, 2013 Report Share Posted October 28, 2013 Dear Everyone, I tried to install my roxio hd pro today. But for the first time since ever, i got an error code 0652. I tried compibiliy mode, Disabling A/V Firewall. Deleted previous roxio products. And bringing the files from CD to HDD. But i still got the error. What can be the problem? I'm using Windows 8.1 Pro Greetings Marten P.S. I attached the LogFile LogFile 13-10-28 12-29.zip Link to comment Share on other sites More sharing options...
Jim_Hardin Posted October 28, 2013 Report Share Posted October 28, 2013 This is extensive, but it what I suggest... Unplug your RGC Device and put it aside until you are completely finished. Download and install the Revo Uninstaller. Then run it in Moderate Mode to remove any traces of Roxio. Create a New User Account with Administrator Privileges. Turn OFF any A/V & Firewall. Reboot and log on to that new account. Copy your entire disc to a new folder on your HDD. In that new folder, right click on Setup.exe and select Properties. Under the Compatibility tab, make sure nothing is checked! Right click Setup.exe and select Open. Allow it to Check for Updates (this is for Roxio not Windows) Use the Default Locations! Link to comment Share on other sites More sharing options...
Marten Heinskirch Posted October 29, 2013 Author Report Share Posted October 29, 2013 Dear Jim, Again with all those steps i had no succes. One thing i see is that the moment he crashes is the moment when he is trying to register the product online (or something like that) I attached the logfiles again, hope you can help me out here Greetings Marten Link to comment Share on other sites More sharing options...
Marten Heinskirch Posted October 29, 2013 Author Report Share Posted October 29, 2013 Sorry here is the attachment with log files LogFile 13-10-29 11-12.zip Link to comment Share on other sites More sharing options...
Jim_Hardin Posted October 29, 2013 Report Share Posted October 29, 2013 That's all there is... Maybe you can get someone with a little computer experance to come over and help you out??? Link to comment Share on other sites More sharing options...
Marten Heinskirch Posted October 29, 2013 Author Report Share Posted October 29, 2013 But i have really no idea what can be the problem. And i hoped here on the roxio forum, you at least know what the problem is.... Link to comment Share on other sites More sharing options...
Marten Heinskirch Posted October 29, 2013 Author Report Share Posted October 29, 2013 Well i seem to found the problem. I have gone back to Windows 8 (instead 8.1) and it solved the problem it seems. Thanks for you time Link to comment Share on other sites More sharing options...
Jim_Hardin Posted October 29, 2013 Report Share Posted October 29, 2013 Well that isn't really the problem... The software and drivers work just as weil on any Windows OS from XP on. Link to comment Share on other sites More sharing options...
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Marten Heinskirch
Dear Everyone,
I tried to install my roxio hd pro today. But for the first time since ever, i got an error code 0652.
I tried compibiliy mode, Disabling A/V Firewall. Deleted previous roxio products. And bringing the files from CD to HDD.
But i still got the error. What can be the problem?
I'm using Windows 8.1 Pro
Greetings Marten
P.S. I attached the LogFile
LogFile 13-10-28 12-29.zip
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