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Error Code 0652


Marten Heinskirch
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Dear Everyone,

 

I tried to install my roxio hd pro today. But for the first time since ever, i got an error code 0652.

I tried compibiliy mode, Disabling A/V Firewall. Deleted previous roxio products. And bringing the files from CD to HDD.

 

But i still got the error. What can be the problem?

I'm using Windows 8.1 Pro

 

Greetings Marten

 

P.S. I attached the LogFile

LogFile 13-10-28 12-29.zip

Edited by Marten Heinskirch
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This is extensive, but it what I suggest...

 

Unplug your RGC Device and put it aside until you are completely finished.

 

Download and install the
Uninstaller. Then run it in
Moderate Mode
to remove any traces of Roxio.

 

Create a New User Account with Administrator Privileges.

 

Turn OFF any A/V & Firewall.

 

Reboot and log on to that new account.

 

Copy your entire disc to a new folder on your HDD.

 

In that new folder, right click on Setup.exe and select Properties.

 

Under the Compatibility tab, make sure
nothing
is checked!

 

Right click Setup.exe and select Open.

 

Allow it to Check for Updates (this is for Roxio not Windows)

 

Use the Default Locations!
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Dear Jim,

 

Again with all those steps i had no succes.

One thing i see is that the moment he crashes is the moment when he is trying to register the product online (or something like that)

I attached the logfiles again, hope you can help me out here

 

Greetings Marten

Edited by Marten Heinskirch
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