Jump to content
  • 0

Various Issues


Jabberwockxeno
 Share

Question

After plugging in my capture device after not using it for a while, when I hit capture, I could not get the capture menu to work right no matter what I did. I tried to repair the instliattion, no luck. I unistalled and reinstalled, and now the capture menu won't even load. Furthermore, it says it's updated, when it's only at 1.0

 

I don't know what else to try and I cannot afford to purchase a new device.

Link to comment
Share on other sites

1 answer to this question

Recommended Posts

  • 0

We would not have any idea what "...get capture menu to work right" means :huh:

 

This is extensive, but it what I suggest to get you back and running...

 

 

Unplug your RGC Device and put it aside until you are completely finished.

 

 

Download and install the
Uninstaller. Then run it in
Moderate Mode
to remove any traces of Roxio.

 

Create a New User Account with Administrator Privileges.

 

Turn OFF any A/V & Firewall.

 

Reboot and log on to that new account.

 

Copy your entire disc to a new folder on your HDD.

 

In that new folder, right click on Setup.exe and select Properties.

 

Under the Compatibility tab, make sure
nothing
is checked!

 

Right click Setup.exe and select Open.

 

Allow it to Check for Updates (this is for Roxio not Windows)

 

Use the Default Locations!
Edited by Jim_Hardin
Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Answer this question...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
 Share

×
×
  • Create New...