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Various Issues



After plugging in my capture device after not using it for a while, when I hit capture, I could not get the capture menu to work right no matter what I did. I tried to repair the instliattion, no luck. I unistalled and reinstalled, and now the capture menu won't even load. Furthermore, it says it's updated, when it's only at 1.0


I don't know what else to try and I cannot afford to purchase a new device.

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We would not have any idea what "...get capture menu to work right" means :huh:


This is extensive, but it what I suggest to get you back and running...



Unplug your RGC Device and put it aside until you are completely finished.



Download and install the
Uninstaller. Then run it in
Moderate Mode
to remove any traces of Roxio.


Create a New User Account with Administrator Privileges.


Turn OFF any A/V & Firewall.


Reboot and log on to that new account.


Copy your entire disc to a new folder on your HDD.


In that new folder, right click on Setup.exe and select Properties.


Under the Compatibility tab, make sure
is checked!


Right click Setup.exe and select Open.


Allow it to Check for Updates (this is for Roxio not Windows)


Use the Default Locations!
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