Photosuite 13 Has Stopped Working

[Asfaw]

Hello, I have roxio 2011 installed in my PC and I have used the photo editing software that came with it before but now I am getting error messages and I could not use it anymore. Help please.

Here is the error information:

 

Problem signature:

Problem Event Name: APPCRASH

Application Name: PhotoSuite13.exe

Application Version: 13.3.1.28

Application Timestamp: 4c407559

Fault Module Name: LayoutDll13.dll

Fault Module Version: 13.3.1.38

Fault Module Timestamp: 4c405dd9

Exception Code: c0000005

Exception Offset: 0001dd29

OS Version: 6.1.7601.2.1.0.256.48

Locale ID: 1033

Additional Information 1: 0a9e

Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

Additional Information 3: 0a9e

Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

[grandpabruce]

Photosuite has nothing to do with PhotoShow, where you posted.

 

Thread is now in the correct place.

[sknis]

What operating system do you have? If you have upgraded to W8, perhaps that ius the problem. Read this.

 

If you do not have W8, stop using a registry cleaner (it is not necessary and MAY cause issues. Do a repair on the program.

[Asfaw]

I have not upgraded to W8 but I had the home version of W7 and upgraded to the professional.

[sknis]

I have not upgraded to W8 but I had the home version of W7 and upgraded to the professional.

 

That may have caused the issue. Do a reinstall/repair with your antivirus off.