Serial Key Lost

[Aldob1]

I purchased the Roxio Game Capture HD PRO for my son's birthday on May 22nd, 2012 from Amazon Prime. His computer crashed and we purchased a new one. I didn't realize, but he threw out the sleeve that has the key and cannot install on his new computer. I can provide the Capture device serial number and proof of purchase through Amazon. I'd like to get a new key as soon as possible. Please let me know if you can help.

Thanks!

Aldo

[grandpabruce]

I purchased the Roxio Game Capture HD PRO for my son's birthday on May 22nd, 2012 from Amazon Prime. His computer crashed and we purchased a new one. I didn't realize, but he threw out the sleeve that has the key and cannot install on his new computer. I can provide the Capture device serial number and proof of purchase through Amazon. I'd like to get a new key as soon as possible. Please let me know if you can help.

Thanks!

Aldo

 

If he registered the software, his code key will be in his account on the main Roxio website. Go to the main website, click on My Account, way at the top, sign in, and you will see the product and the key code.

[Aldob1]

Sorry, I need to clarify. It was purchased in 2013, not 2012. And...it was not registered. I can provide the device serial number and proof of purchase through Amazon. Who can I contact to get a serial number?

Thanks

Aldo

[grandpabruce]

Sorry, I need to clarify. It was purchased in 2013, not 2012. And...it was not registered. I can provide the device serial number and proof of purchase through Amazon. Who can I contact to get a serial number?

Thanks

Aldo

 

Send a private message to Rox-Ralf. See the 2nd post down in the following link. Hover your cursor, over his name, then click on Send Message.

 

 

 

http://forums.support.roxio.com/topic/90715-need-to-reset-activation-keys/#entry456246

[Aldob1]

No response yet. Should I wait or write another?

[grandpabruce]

No response yet. Should I wait or write another?

 

Wait until he responds to you. He lives in the Philippines, and they have had a boatload of trouble there in the past week, or so.