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Need New Product Key/serial Key Please Help

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I have purchased and used my roxio for a lil while its great I love it but I recently had to do a system reset on my computer and it set my PC back to factory settings and now when I have to reinstall the software the old product key doesnt work!! How can i get a new key I cant find out how to get help please help guys THANKS

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there should be no reason your product key wouldn't work... unless you gave it away to someone else, I've seen people reformat their hard drives multiple times (myself included), and I never once had this problem.

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