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Record, Edit And Save Problem


Jim97411
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When trying to use Record, Edit and Save, the software will only record about one second of video and then stops. I have uninstalled/reinstalled the software with the capture unit installed and removed. I have run the program as administrator and keep having the same problem. I have contacted Roxio / Corel support and no luck so far.

 

ZT systems / Windows 8.1 64 bit

Core i7 / 3.4 GHz/ 16 GB

NVIDIA GeForce GT 630

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I contacted them on 11/28 and Jerome with Corel support recommend that I run the program as administrator and asked that I send him a copy of the dxdiag file, which I did. I do not think they celebrate Thanksgiving in the other countries that most support is out sourced to. " no luck " includes same results.. about one second of video records then program stops recording. I am not sure what good it will do hooking up a DVD player as I am trying to convert old VHS tapes to DVD. Since I first posted, I have updated the BIOS and tried the other USB ports to see if it might be port related. The program will still only record about one second that then stops recording.

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I contacted them on 11/28 and Jerome with Corel support recommend that I run the program as administrator and asked that I send him a copy of the dxdiag file, which I did. I do not think they celebrate Thanksgiving in the other countries that most support is out sourced to. " no luck " includes same results.. about one second of video records then program stops recording. I am not sure what good it will do hooking up a DVD player as I am trying to convert old VHS tapes to DVD. Since I first posted, I have updated the BIOS and tried the other USB ports to see if it might be port related. The program will still only record about one second that then stops recording.

 

You may think hooking up a DVD player is not much good but it would test if the capture device is working. If it works it means that you VHS source is the problem

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...I do not think they celebrate Thanksgiving in the other countries that most support is out sourced to...

 

Yes they observe the holdays of the hosting country... They may work but do not try to make contact. Also in your worldly view, you have heard of Typhoon Haiyan? Since most support is located there, could be a factor.

 

Let us know when you complete the testing I requested. It will eliminate one possible cause so we will know where to go after that.

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I have completed the testing as you requested. The program will still only capture less than one second.

Next test?

 

In an earlier post you said that you can capture direct to DVD. That proves that the device is working correctly and so does the capture software. Since it will capture only one second to a file then the problem may be in your settings or the location to where you are capturing. Can you post some of your information on that?

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Thanks Jim, that helps!

 

Let's try a more extensive Repair process and see if that will do the trick for you!

 

Unplug your Roxio Capture Device and put it aside until you are completely finished.

 

Download and install the
Uninstaller. Then run it in
Moderate Mode
to remove any traces of Roxio.

 

Then turn off your Anti Virus, Firewalls, Registry Cleaners, etc.

 

Now insert your Roxio Disc.

 

Be sure you accept the offer to Check for Updates (this is for Roxio, not Windows)

 

When the Install competes, turn your AV & Firewall back on and reboot.

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I followed all of your instructions. After rebooting the system I started the software and plugged in the Roxio Capture Device when prompted. I began recording from a DVD and was only able to record .09 seconds of video before it stopped recording. I noticed that the recording stopped about the same time the sound caught up to the video. I disconnected the audio cables and tried recording with the same results. It only will record about one second of video.

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I followed all of your instructions. After rebooting the system I started the software and plugged in the Roxio Capture Device when prompted. I began recording from a DVD and was only able to record .09 seconds of video before it stopped recording. I noticed that the recording stopped about the same time the sound caught up to the video. I disconnected the audio cables and tried recording with the same results. It only will record about one second of video.

 

Is this the same video you were able to capture/burn to the DVD?

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Yes please check that.

 

Also WHERE are you capturing to?

 

Try changing that location, create a new folder in My Video or someplace and see if that makes any difference.

 

It does not seem to be a software issue otherwise we all would have it!

 

Normally, short capture occur when you don't have permission to save there or there are interrupts, even momentary, in the stream from the Source or the device. ;)

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I thought I had in post #3. I am not using a USB hub. I am connecting the capture device directly to the computer. I have 2 ports in the front and 6 ports in the back. I have tried them all with the same results.

 

This really looks like a software issue. Possible that a limit or counter is set in the registry. I did not want to go poking around there without specific knowledge on what to change.

Edited by myguggi
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I thought I had in post #3. I am not using a USB hub. I am connecting the capture device directly to the computer. I have 2 ports in the front and 6 ports in the back. I have tried them all with the same results.

 

This really looks like a software issue. Possible that a limit or counter is set in the registry. I did not want to go poking around there without specific knowledge on what to change.

 

You are right, you did mention you checked other USB ports :)

 

As Jim posted, if it were a software issue we would all be having that problem and you have stated that you have captured to DVD successfully. Perhaps the capture to a different location will give a clue.

 

I don't know if you mentioned whether the video plays just as a preview, ie. you have not pressed the Record button. Another question: do you see 2 entries for the USB capture device in Device Manager under Sound, Video and Game Controllers. (Again maybe you posted this already)

 

Sorry, I had added some text to your post above by mistake and that is why you see the "edited by ..." there.

Edited by myguggi
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The video will play as a preview and will burn direct to DVD, I just cannot capture more than a second. There are two Roxio Video Capture USB in Device Manager under Sound, Video and Game Controllers. One has Microsoft driver version 6.3.9600.16384 dated 8/22/2013, the other entry has a Roxio Technology driver version 5.2011.126.0 dated 12/26/2011. Let me know if you need any more information.

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