Jump to content
  • 0
robj

How To Buy The Blu-Ray Plugin - Split From Unconnected Topic

Question

I just purchased and installed Creator NXT, didn't even have NXT 2 at the store, and would like to purchase the blu-ray plug in but it's not in the web store. How do I purchase this?

Share this post


Link to post
Share on other sites

20 answers to this question

Recommended Posts

  • 0

I just purchased and installed Creator NXT, didn't even have NXT 2 at the store, and would like to purchase the blu-ray plug in but it's not in the web store. How do I purchase this?

 

Your problem has nothing to do with the above posts.

 

Roxio used to offer two Blu ray plugins, a author plugin and a add on to Cineplayer a Blu ray play plugin. Roxio abandoned the Blu ray play plugin and when Corel bought Roxio they used there Win DVD Player and Cineplayer is dead.

 

NXT2 Pro comes with the author plugin NXT2 doesn't. The Blu ray Author plugin for NXT2 is available here, http://www.roxio.com...n/overview.html

 

Does that help?

Share this post


Link to post
Share on other sites
  • 0

Its not NXT2, Its NXT. It is the author plug in I need. Will the plug-in for the NXT2 version work with NXT?

Share this post


Link to post
Share on other sites
  • 0

In the comparison of NXT Pro [left column] vs. NXT the indication is that a Blu-Ray disc plug-in is supplied with the Pro version, and is available for the ordinary version. NXT is still currently supported software so the plug-in should still be available for purchase.

 

post-208-0-76938400-1386127536_thumb.jpg

 

My guess is that the one being offered for NXT 2 is the same plug-in, but perhaps one of our Blu-Ray enthusiasts could confirm that or point to a link to buy the NXT one.

 

 

 

Brendon

Share this post


Link to post
Share on other sites
  • 0

I cannot find the plug-in in the Accessories Section of the Roxio website for the NXT and all seaches have come up empty. I would like to know for sure the one for NXT2 would also work for NXT before purchasing. If anyone knows of where to find the one for NXT or can confirm the NXT2 plug-in works it would be greatly appreciated.

Share this post


Link to post
Share on other sites
  • 0

It is a $20 item, right column about half way down, HERE

 

However, none of us can tell you it it will work with NXT :huh: We all have the Pro so we have never even seen that plug in...

 

You could call sales (number at the top of that page) but you should consider returning your NXT to the store for an upgrade to NXT Pro or the '2' version!

 

That will save you a lot of grief in the end -_-

Share this post


Link to post
Share on other sites
  • 0

The store only had the NXT, didn't have NXT Pro or any NXT2 versions. Best Buy Canada. Software is already open so they won't accept a return.

Share this post


Link to post
Share on other sites
  • 0
High-Def/Blu-ray Disc Plug-in is only compatible with Creator NXT 2 and Creator NXT Pro 2

 

I'll bet once it's gone it's gone and the only option is a upgrade 'buy the new version',

 

Call and ask about Roxio's 30 day money back guarantee for Blu-ray Disc Plug-in before you buy it! Buy it and see if it works. If not use Roxio's 30 day money back guarantee.

Share this post


Link to post
Share on other sites
  • 0

Doesn't work. Get error message " Setup cannot find a valid version of this software to upgrade. Please make sure you are using the correct upgrade version."

Now have to try and get refund for plug-in and have no way to create blu-rays.

Share this post


Link to post
Share on other sites
  • 0

Doesn't work. Get error message " Setup cannot find a valid version of this software to upgrade. Please make sure you are using the correct upgrade version."

Now have to try and get refund for plug-in and have no way to create blu-rays.

 

Thanks for the feedback!

 

Don't waste anytime with the refund, 30 days.

Share this post


Link to post
Share on other sites
  • 0

Trying. Submitted a return order and received an email saying to log into my order and click on request refund but there is no option on my order page so not sure what to do now. I just want the plug-in for NXT. This is ridiculous.

Share this post


Link to post
Share on other sites
  • 0

Trying. Submitted a return order and received an email saying to log into my order and click on request refund but there is no option on my order page so not sure what to do now. I just want the plug-in for NXT. This is ridiculous.

 

https://www.findmyorder.com/sstore?Action=DisplayHomePage&SiteID=findmyor&Locale=en_US

Share this post


Link to post
Share on other sites
  • 0

This link has the button for the refund request where the one sent by customer service did not. However, when clicking on the Submit button after filling in all fields, nothing happens. Have tried it in both IE and Chrome.

Share this post


Link to post
Share on other sites
  • 0

Contact

This link has the button for the refund request where the one sent by customer service did not. However, when clicking on the Submit button after filling in all fields, nothing happens. Have tried it in both IE and Chrome.

 

https://www.findmyorder.com/DRHM/store?Action=DisplayEmailCustomerServicePage&SiteID=findmyor&Locale=en_US&Env=BASE

Share this post


Link to post
Share on other sites
  • 0

That's the form I filled out originally and received an email from customer service saying I had to follow their other link to submit return for refund to accounting.

Share this post


Link to post
Share on other sites
  • 0

Did that.

 

Received the following response When I go to the request for refund link it won't let me submit. I responded to the email as it says to do if there is a problem and no response.

 

 

 

> Thank you for contacting Sonic Solutions eStore Customer Service.

>

> PLEASE NOTE: This is an automated response created to immediately help

> you with your issue. If you still require further assistance please

> reply to this message.

>

> We have received your request for a refund. To submit your request for a

> refund to our accounting department, please follow these steps:

>

> - Go to:

> http://store.digitalriver.com/store/sonic/DisplayOrderStatusPage

>

> Locate your order by one of the following options:

>

> - Order Number and Password

> Or

> - Email Address and last 5 Digits of Credit Card entered on the

> order.

>

> If you do not know the password that was used when placing the order,

> you can use the automated password reminder feature on the web form that

> you used to submit your email:

> http://store.digitalriver.com/store/sonic/DisplayForgotPasswordPage

>

> Once you have logged into the customer service website you will then

> have access your order. To request a refund, click on the "request

> refund" option and follow the information provided. Please note that

> this process will generate an additional email that you will need to

> open and follow the link provided.

>

> To complete the electronic refund request form, you will need to open

> the message, use the link that is provided (please note that the link

> may need to be completely copied and pasted into the address area in

> your browser window if you encounter problems), then choose 'Accept'.

> After completing the electronic form, your refund request will be

> promptly processed by our accounting team.

>

> Thank you for contacting the Sonic Solutions eStore, we look forward to

> serving you in the future. If you have any further questions or

> concerns, please reply to this e-mail.

>

> Sincerely,

> Sonic Solutions eStore

> Customer Support Team

> Email ID 27237833

>

>

>

>

> Original Message Follows:

> ------------------------

> A shopper has emailed customer service with a request. The following

> reasons were selected for the contact, and the specified email address

> was given for contact.

>

> Selected Reasons: ReturnOrder - ReturnDigital - TechnicalProblem

>

> Shopper Comments: I purchased Creator NXT at Best Buy Canada on Sunday.

> They didn't have any NXT 2 versions or NXT Pro so I assumed that they

> were carrying the latest product. I installed and went to purchase the

> Blu-ray author plug-in buy only one for NXT2 is available on your

> website. On your technical discussion forum one of the digital gurus

> suggested it should work with NXT. I purchased and downloaded and when

> I try to install I get an error saying setup cannot find a valid version

> of this software to upgrade. Please refund me the $19.99 for the

> plug-in or more preferably advise where I can find the plug-in for the

> NXT which is on the shelves at the stores while NXT2 isn't.

Share this post


Link to post
Share on other sites
  • 0

Didn't work because had too much in the comments field. Submitted t now. Still have useless program as I wanted to burn Blu-Ray home movies. Can't believe a program that is said to be supported doesn't have the plug in available. Especially as Best Buy here doesn't even have the NXT2 or any Pro version available .

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×