Jump to content
  • 0

Lost Pretty Much Everything!


CBrenchley
 Share

Question

I have an easyVHS to DVD dongle which I bought in late 2009, and I have found in the bowels of my computer a prpoduct registration email (although there doesn't seem to be a product key with it, just a link). My product shows up as registered on my Roxio account.

 

I have no CD or documentation, but have replaced my poor, fried computer and want to reinstall this - does anyone know where I can download the software, as it seems impossible on the roxio website? Or who do I contact at Roxio to help (a 'contact support' option seems wierdly absent)?

 

Is it worth the upgrade to version 3 and can I purchase the upgrade without having the old program actually installed?

 

Is it possible to install the PC version onto Parallels for Mac running XP or will I have to purchase the mac software for that machine?

 

sorry about the barrage of questions!

Link to comment
Share on other sites

6 answers to this question

Recommended Posts

  • 0

No problems about the questions but .... what operating system are you now running -- MAC and parallels or an updated version of Windows? I don't know if the product will work with that especially the drivers for the USB device.

 

Did you look at the MAC version of this product? I'm not sure it even works with Maverick (if that is what you have).

 

You can get information about the download here.

 

Usually you need to have the earlier version installed to upgrade. I believe that since you are registered, you can do the update without the old version on your computer but again, I'm not sure about the USB device and drivers. It is on sale now.

Link to comment
Share on other sites

  • 0

I have a similar problem. I bought this product long ago. I had a Vista (stupid) and converted my daughter's 8mm tapes to computer. It was sweet. Then packed everything away with the camera and forgot about it. I have, today, been tasked to convert a couple of VHS HS football games for a recruiter. Fortunately, I found the hardware, but cannot find the software CD. I found the site you linked earlier to re-download the software, but do not know the order number of my product as I did not purchase it online, but at Best Buy. Any suggestions would be greatly appreciated.

 

Oh, and the Roxio site shows my purchase also.

Edited by Cntrylvr
  • Like 1
Link to comment
Share on other sites

  • 0

My problems is similar, but even more ridiculous because I actually copied the software for the Roxio Easy VHS to DVD to my computer when I purchased it back 2011 never completed installing it. I tried to install the software yesterday and I need the product code from the box and that's missing and I cant figure out how to get that. I registered with their Tech support but have had no luck finding that information. Can anyone help?

Link to comment
Share on other sites

  • 0

My problems is similar, but even more ridiculous because I actually copied the software for the Roxio Easy VHS to DVD to my computer when I purchased it back 2011 never completed installing it. I tried to install the software yesterday and I need the product code from the box and that's missing and I cant figure out how to get that. I registered with their Tech support but have had no luck finding that information. Can anyone help?

 

Try the link in post 3 above.

Link to comment
Share on other sites

  • 0

I have a similar problem. I bought this product long ago. I had a Vista (stupid) and converted my daughter's 8mm tapes to computer. It was sweet. Then packed everything away with the camera and forgot about it. I have, today, been tasked to convert a couple of VHS HS football games for a recruiter. Fortunately, I found the hardware, but cannot find the software CD. I found the site you linked earlier to re-download the software, but do not know the order number of my product as I did not purchase it online, but at Best Buy. Any suggestions would be greatly appreciated.

 

Oh, and the Roxio site shows my purchase also.

 

The link to the download does not apply in your case (only if you ordered from the Roxio e-store).

 

So you will need to upgrade. If you want to stick with Roxio go here http://www.roxio.com...erview.html  and click on the Upgrade.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Answer this question...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
 Share

×
×
  • Create New...