Roxio Game Capture Hd Pro Software Does Not Work

[OtakuBrawler]

I bought this thing yesterday but whenever I click the capture button a loading icon appears then vanishes without the program ever launching and whenever I click the edit & share button the loading icon appears then a message displays saying "A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available". I have uninstalled it, reinstalled it, used the cd to repair it and done all of that again with my firewalls, cleaners, etc turned off. Please help and I know someone is gonna ask for my compluter specs so here it is below.

Inspiron 17R Special Edition

 

Windows 8.1

Processor: Intle® Core i7-3630QM CPU @ 2.40GHz

RAM: 8GB

System type:64-bit operating system

2GB NVIDIA GeForce GT 650

[grandpabruce]

I bought this thing yesterday but whenever I click the capture button a loading icon appears then vanishes without the program ever launching and whenever I click the edit & share button the loading icon appears then a message displays saying "A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available". I have uninstalled it, reinstalled it, used the cd to repair it and done all of that again with my firewalls, cleaners, etc turned off. Please help and I know someone is gonna ask for my compluter specs so here it is below.

Inspiron 17R Special Edition

 

Windows 8.1

Processor: Intle® Core™ i7-3630QM CPU @ 2.40GHz

RAM: 8GB

System type:64-bit operating system

2GB NVIDIA GeForce GT 650

 

Do you have the Game Capture Pro HD, or the Game Capture For Consoles? The software packages are not interchangeable.

[OtakuBrawler]

I have HD Pro, and I realized that I may have this topic in the wrong section but I did try posting this again in the HD pro section but I don't see it any more. A mod must of thought it was a user spamming his problem everywhere and deleted the copy not realizing I did it because I knew I was in the wrong section originally

[grandpabruce]

I have HD Pro, and I realized that I may have this topic in the wrong section but I did try posting this again in the HD pro section but I don't see it any more. A mod must of thought it was a user spamming his problem everywhere and deleted the copy not realizing I did it because I knew I was in the wrong section originally

 

Okay, I will see if we can get it moved.

[Jinsuke]

Have you already created a case regarding this concern so the Roxio support could help you sort this out? If so, can you tell me your case number by sending a direct message?

[OtakuBrawler]

Have you already created a case regarding this concern so the Roxio support could help you sort this out? If so, can you tell me your case number by sending a direct message?

No, can you please send me a link to where I can make my case.