In Need Of Guru Help Please!

[Master BFE]

I've had the product for about 5 months now, and i hadn't used it in a while. I went to use it again but now everytime i click on "capture" it shows both the loading box and the windwow icon for the capture pad for a split second and then they both go away and nothing happens. also when i click on videowave, once it gets into it, the computer says it stops responding and closes it. I have no idea how to fix this problem and am in need of help soon please. i would reinstall it but my disc along with the serial key are not where i thought i put them when i originally got it. Please help!

[Jim_Hardin]

Find your Disc!

 

Your Install Key is recorded here under your account.

 

After that you need to try a proper repair:

 

First thing to do is to turn off your Anti Virus, Firewalls, Registry Cleaners, etc.

 

Unplug your RGC Device and put it aside until you are completely finished.

 

Now insert your Roxio Disc.

 

Be sure you accept the offer to Check for Updates (this is for Roxio, not Windows)

 

When you reach the screen where

Repair

is offered, choose that!

 

When the Repair competes, turn your AV & Firewall back on and reboot.

[Master BFE]

okay, i will try to find my disc. In the event that i cannot find it, is there anything i can do?