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Label Creator Has Stopped Working


matterfact
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Have had Creator NXT installed for a few months now, but only had a few opportunities to use it. Most of the programs work just fine. However, I have not been able to get Label Creator to run. It crashes immediately upon opening. I've tried compatibility modes and running as administrator. I've repaired the installation and uninstalled/reinstalled. No success.

 

I purchased this in August when my 2010 & 2011 Creators wouldn't run on my new Windows 8 laptop after upgrading from Windows 7.

 

I am running Windows 8 Pro (64bit). HP Envy Laptop.

Intel Core i5; 2.5GHz 8 GB Ram

 

Any assistance you can provide would be helpful. Thank you.

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NEVER EVER run anything in Compatibility Mode with Windows!!!!

 

In order to make sure we get all the things you tried cleared out, you need to do the following...

 

Add Nothing - Skip Nothing!

 

Download and install the
Uninstaller. Then run it in
Moderate Mode
to remove any traces of Roxio.

 

Create a New User Account with Administrator Privileges.

 

Turn OFF any A/V & Firewall.

 

Reboot and log on to that new account.

 

Copy your entire disc to a new folder on your HDD.

 

In that new folder, right click on Setup.exe and select Properties.

 

Under the Compatibility tab, make sure
nothing
is checked!

 

Right click Setup.exe and select Open.

 

Allow it to Check for Updates (this is for Roxio not Windows)

 

Use the Default Locations!

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Ok - decided I'd better look elsewhere. Did take a look into the Event Log. There was driver referenced as the "Faulting Module Path" listing a printer/scanner that I once plugged into the computer and then determined it wasn't worth keeping. For some reason Roxio Label Creator was accessing it. Deleted that file from the Twain folder in Windows. And now - success! Posting this in case someone else runs into a similar problem. See below for details.

 

 

Faulting application name: RxLabelCreator14.exe, version: 14.4.3.48, time stamp: 0x5006ee0e

Faulting module name: dlcqtwds.ds, version: 0.0.0.0, time stamp: 0x44d8ebfc

Exception code: 0xc0000005

Fault offset: 0x000073a8

Faulting process id: 0x159c

Faulting application start time: 0x01cf03281ce1bd37

Faulting application path: C:\Program Files (x86)\Roxio Creator NXT\Label Creator\RxLabelCreator14.exe

Faulting module path: C:\Windows\Twain_32\Dell\Photo AIO Printer 966\dlcqtwds.ds

Report Id: 5d2e082c-6f1b-11e3-bf49-84349719e8a7

Faulting package full name:

Faulting package-relative application ID:

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