Very Confusing Problem

[Swifty6696]

I have just received my new roxio game capture hd pro today and i have performed a clean setup of the software and everything else and here is my problem. i open up the launch pad with the 2 options of Capture and the other of Edit and Share. The edit and share works perfectly fine but when i click on the blue button to open up the game capture software there is a brief moment of where it tries to open up the software and then it just stops working and promts me to close down the program. i am very confused to why it is doing this. i have got the previous roxio game capture device and that one works fine. i can capture and edit everything.

 

i am going to put in my pc specs below just encase there is a problem there.

 

- 6GB RAM

- DirectX

- 11 Intel I5 Processor

- Windows 8.1 64-bit

- NVIDIA GeForce GTX 550 Ti

 

i am also going to attach an image so that you can see that the editing software works and in front of that is the game capture software which states it is not working.

i would be very grateful if someone can help me to fix this because if i cannot fix this it is nearly £90 pound wasted and i really want to use this device.

Edited December 30, 2013 by Swifty6696

[Jim_Hardin]

MAKE ABSOLUTELY SURE you do not have any tweaks or "enhancements" to your CPU as well as your GPU

 

Then try a proper repair:

 

First thing to do is to turn off your Anti Virus, Firewalls, Registry Cleaners, etc.

 

Unplug your RGC Device and put it aside until you are completely finished.

 

Now insert your Roxio Disc.

 

Be sure you accept the offer to Check for Updates (this is for Roxio, not Windows)

 

When you reach the screen where

Repair

is offered, choose that!

 

When the Repair competes, turn your AV & Firewall back on and reboot.