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Game Capture Pro Not Recognized At All!


Phil Spen
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Hi,

 

I am having a lot of trouble getting the device showing up in device manager. I have installed the software without the device connected to the computer but the device does not appear in device manager. I have tried different usb ports. I have repaired the installation with my antivirus and firewall off. My computer doesn't even make the USB connected beep when I connect the Game Capture pro.

 

I have even tried these steps listed in the discussion forum .

 

Unplug your RGC Device and put it aside until you are completely finished.

Download and install the
Uninstaller. Then run it in
Moderate Mode
to remove any traces of Roxio.

 

Create a New User Account with Administrator Privileges.

 

Turn OFF any A/V & Firewall.

 

Reboot and log on to that new account.

 

Copy your entire disc to a new folder on your HDD.

 

In that new folder, right click on Setup.exe and select Properties.

 

Under the Compatibility tab, make sure
nothing
is checked!

 

Right click Setup.exe and select Open.

 

Allow it to Check for Updates (this is for Roxio not Windows)

 

Use the Default Locations!

However it still does not work.

 

My questions are:.

 

Can you please help me with this issue? I created a case number yesterday and haven't heard back. YET

 

Am I doing something wrong?

 

Is there anyway to manually install the drivers?

 

Is this device defective?

 

What do you need from me to help resolve this issue? I have included my logs and computer specs and a pic of the capture status.

 

Thank You

 

Phil

MY LOGS.zip

post-116858-0-57211900-1388446634_thumb.jpg

post-116858-0-40813800-1388446807_thumb.jpg

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Guessing you did some homework before posting :lol:

 

2 things come out from your logs...

 

incompatible suite
from the setup log (fix is what you listed)

 

FLEXnet connection failed from your repair log ~ internet connection Required

 

I would try that process a second time to make sure. If it doesn't work Contact Them (initial install issues are covered) through Support above. - should have your Support Code from email OR they will walk you through it ;)

 

Please post back on what you find!

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So I did try it again however it still didn't work. A Tech Rep from Coral gave me some more detailed steps to try. I had also tried those. My Game Capture still is not reconizied by windows or in device manager. I have attached the latest install logs. Thanks for the help.

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So I did try it again however it still didn't work. A Tech Rep from Coral gave me some more detailed steps to try. I had also tried those. My Game Capture still is not reconizied by windows or in device manager. I have attached the latest install logs. Thanks for the help.

 

You realize there is nothing attached :wacko:

 

I am hoping Jinsuke has helped you out, please let us know ;)

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