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Proxy Manager Crash When Install - Looking For Help


p2arnold
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Hoping to converter 8mm tapes to dvd on new years day. Attempted to install and error messages came up in regard to the proxy manager not working, but somehow I was able to finish the download but the program will not capture or burn correctly.

 

I saw on one forum to go to safe mode, uninstall, and reload but that was a fix for a different problem.

I have a dell vostro, windows 7

 

Any help would be appreciated,

 

A dad just trying to preserve some old videos,

 

Paul

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Hoping to converter 8mm tapes to dvd on new years day. Attempted to install and error messages came up in regard to the proxy manager not working, but somehow I was able to finish the download but the program will not capture or burn correctly.

 

I saw on one forum to go to safe mode, uninstall, and reload but that was a fix for a different problem.

I have a dell vostro, windows 7

 

Any help would be appreciated,

 

A dad just trying to preserve some old videos,

 

Paul

 

Did you plug in the capture device before you INSTALLED the program? That may be your problem with capture. If you can't capture; how do you know you can't burn?

 

What are your computer specs? Use this and post the results.

 

How large is the download? It should be around 1.18 GB (that is what mine is)

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For a start, update your video drivers from the Intel web site. Yours are very old. Try going here (link) There should be one for last year (2013)

 

That may be enough. How often do you do maintenance on your computer -- get rid of programs you don;t use or trial programs , get rid of junk files, and how often do you defrag.

 

When you are doing any video work (with the i3 especially) make sure that you are using trhe full poer mode only, disconnect from the internet, trun off your anti-virus and don;t do anything else except for sleep and/or drink a beverage.

 

Why did you uninstall the program? :blink:

Edited by sknis
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Went to the link at intel. Ran the update driver scan. Took off some old programs and ran a virus scan. I did not defrag the drive,

I reinstalled the program and same errors appeared ( see word doc attached). I ignored the proxy manager issue and proceeded to the next screen ans was able to connect the usb device and see the video feed. As soon as I went to record, the feed went black but I still kept the recording going. After my feed video was done at 35 minutes, I stopped the record and the finishing spinning dial of doom ran for 2 hours with no end. I finally stopped the program via task manager.

 

I will defrag my drive and call roxio support when they come back off the holidays. By the other forums posts and a google search, I see that others have struggled with the proxy manager errors.

 

Thanks for your help

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Yup, I installed the latest DirectX driver, defraged the c drive, and completed all Windows updates. Now the proxy manager error is gone but the finishing/burn issue remains. I will call support tomorrow. Thanks again

Edited by p2arnold
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