gamer65 Posted January 1, 2014 Report Share Posted January 1, 2014 Is any one else having issues hooking it up using a 3.0 USB connector it works fine when I use an older computer with 2.0 and windows 7, but with windows 8 and the 3.0 it will not work Quote Link to comment Share on other sites More sharing options...
0 Jim_Hardin Posted January 1, 2014 Report Share Posted January 1, 2014 It would have nothing to do with Win8 or USB 3, which automatically acts as USB 2 when it encounters a device of that nature... More important would be the color of the 'No Signal' message! And even then, I think the first step would be a proper repair to make sure all is the way it should be First thing to do is to turn off your Anti Virus, Firewalls, Registry Cleaners, etc. Unplug your RGC Device and put it aside until you are completely finished. Now insert your Roxio Disc. Be sure you accept the offer to Check for Updates (this is for Roxio, not Windows) When you reach the screen where Repair is offered, choose that! When the Repair competes, turn your AV & Firewall back on and reboot. See if that won't do the trick Quote Link to comment Share on other sites More sharing options...
0 gamer65 Posted January 1, 2014 Author Report Share Posted January 1, 2014 Ok I will try that and get back with you, thanks Quote Link to comment Share on other sites More sharing options...
0 gamer65 Posted January 1, 2014 Author Report Share Posted January 1, 2014 Ok just tried what you suggested and still it will not work. It says no signal and its in red Quote Link to comment Share on other sites More sharing options...
0 Jim_Hardin Posted January 2, 2014 Report Share Posted January 2, 2014 "will not work" is pretty vague, I was hoping you would detail the specifics, error messages, even color of text is important Quote Link to comment Share on other sites More sharing options...
0 gamer65 Posted January 2, 2014 Author Report Share Posted January 2, 2014 I get status: no signal and it is in red text on the capture screen. There are no error messages and I have use the fix several times also. The program works fine on an older computer but will not work on my brand new Asus gaming computer Quote Link to comment Share on other sites More sharing options...
0 Jim_Hardin Posted January 2, 2014 Report Share Posted January 2, 2014 Thanks!!! So it boils down to the PC Probably Not... Let's try a more extensive install. Do just as I outline, skip nothing - add nothing! Unplug your RGC Device and put it aside until you are completely finished. Download and install the Revo Uninstaller. Then run it in Moderate Mode to remove any traces of Roxio. Create a New User Account with Administrator Privileges. Turn OFF any A/V & Firewall. Reboot and log on to that new account. Copy your entire disc to a new folder on your HDD. In that new folder, right click on Setup.exe and select Properties. Under the Compatibility tab, make sure nothing is checked! Right click Setup.exe and select Open. Allow it to Check for Updates (this is for Roxio not Windows) Use the Default Locations! Also Make ABSOLUTELY SURE you don't have any tweaks or enhancements to your CPU or your GPU!!!!! Only use default settings! Quote Link to comment Share on other sites More sharing options...
0 gamer65 Posted January 2, 2014 Author Report Share Posted January 2, 2014 ok I will try this and get back I I will try this and get back with you, thanks Quote Link to comment Share on other sites More sharing options...
0 gamer65 Posted January 3, 2014 Author Report Share Posted January 3, 2014 Ok I just did what you said and now I get a error message from Asus stating only one instance of a media capture or a plug and burn may be run at the same time. I have no idea what they are talking about, I have nothing else running.... Quote Link to comment Share on other sites More sharing options...
0 Jim_Hardin Posted January 3, 2014 Report Share Posted January 3, 2014 Never heard that of that one Repeat the process I outlined, sounds like you skipped something. Quote Link to comment Share on other sites More sharing options...
0 grandpabruce Posted January 3, 2014 Report Share Posted January 3, 2014 Ok I just did what you said and now I get a error message from Asus stating only one instance of a media capture or a plug and burn may be run at the same time. I have no idea what they are talking about, I have nothing else running.... Reboot your computer, and try again. Quote Link to comment Share on other sites More sharing options...
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gamer65
Is any one else having issues hooking it up using a 3.0 USB connector it works fine when I use an older computer with 2.0 and windows 7, but with windows 8 and the 3.0 it will not work
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