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Cd Key Invalid


rcandr
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Bought Roxio LT to MP3 at Best Buy. Tried to install several times. Each time it tells me the CD key is invalid. The product is registered. I have my support code and emailed tech support. I got a case number back. Three days later I looked to see the status of my case. Case number not listed.

 

I gave up, and exchanged he product at Best Buy. New unopened box,tried to install the program and got error message - INVALID CD KEY . WTF????

 

Does anybody have an answer?????????????????

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Bought Roxio LT to MP3 at Best Buy. Tried to install several times. Each time it tells me the CD key is invalid. The product is registered. I have my support code and emailed tech support. I got a case number back. Three days later I looked to see the status of my case. Case number not listed.

 

I gave up, and exchanged he product at Best Buy. New unopened box,tried to install the program and got error message - INVALID CD KEY . WTF????

 

Does anybody have an answer?????????????????

 

Best Buy is supposed to activate the CD Key when you buy it, did they?

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Thanks for the suggestion but - Just went back to Best Buy. They scanned the product label again and it did not prompt them to activate the CD KEY. They looked for a number to call Roxio but couldn't locate one other than sales. There seems to be a breakdown between Best Buy and Roxio. Maybe Roxio tech support will eventually respond.

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