Stuck On Registration Screen

[BarryV]

Hi folks

I just got my son a Roxio Capture Pro HD for Christmas - still trying to get it to work….

I installed as one normally would - without searching the web for arcane witchcraft methodology for installing a consumer vid cap program. ;-) I'm video editor by trade, so I guess I should know better. It actually worked - kinda. We got past the registration screen and got the program to open and I could see the interface, but couldn't use any of the controls.

So I started reading here. Jim Hardin's uninstall with Revo/re-install routine is very thorough and much appreciated. I went thru step by step, including letting it download updates. Re-booted, clicked the icon and…. we're now stuck at the Registration screen. Click Next and it sits there spinning. It's pretty much locked up there. I left it for about 20 minutes (roughly three weeks for an impatient 12 year old) and nothing. I used Task Manager to shut it down, tried again, same thing. Rebooted. Tried again, still stuck on Registration. I had already registered the first time the program installed, not sure if that would make difference - even though we don;t even get into the Registration entry screen.

 

I'd appreciate any help.

Thanks

Barry

[Jim_Hardin]

I love tearing my hair out over 'simple things' that don't work

 

This is a variation on that proceedure and I think it will get you going!

 

Unplug your RGC Device and put it aside until you are completely finished.

 

Download and install the

Revo

Uninstaller. Then run it in

Moderate Mode

to remove any traces of Roxio.

 

Create a New User Account with Administrator Privileges.

 

Turn OFF any A/V & Firewall.

 

Reboot and log on to that new account.

 

Copy your entire disc to a new folder on your HDD.

 

In that new folder, right click on Setup.exe and select Properties.

 

Under the Compatibility tab, make sure

nothing

is checked!

 

Right click Setup.exe and select Open.

 

Use the Default Locations!

[BarryV]

Thanks Jim

I see you're fluent in sarcasm...

So you're saying to try it again without letting it download updates? I'll give it a shot. Also, can you clarify, should I wait till it goes thru the registration process and all, before plugging the device in? Start the program before plugging it in? Will Windows (Windows 7 by the way) try to install any drivers when I plug it in?

 

Barry

[Jim_Hardin]

NEVER let a computer 'see' a USB Device until all of the software has been installed!!!!!!!

 

If you don't and Windows installs the wrong drivers (as it does everytime with the RGC)... it gets ugly!