Vhs To Dvd 3 Plus

[Stacey O]

I have purchased a VHS to DVD program. I am having trouble with the capture device not being recognized by the program... It is recognized under devices and printer on the computer. We have tried to uninstall and re-install the program. We have purchased a new device thinking it was bad. The program will open up and then it tells us that we have no signal. We have tried to call and get tech support but not luck with that we were told to sent a request which we have done and have a case number but haven't heard from them. I got an email today saying that we only have 5 days left until our tech support is expired. I am frustrated and just need some help. Any suggestions would be great. Thanks

[Stacey O]

I have purchased a VHS to DVD program. I am having trouble with the capture device not being recognized by the program... It is recognized under devices and printer on the computer. We have tried to uninstall and re-install the program. We have purchased a new device thinking it was bad. The program will open up and then it tells us that we have no signal. We have tried to call and get tech support but not luck with that we were told to sent a request which we have done and have a case number but haven't heard from them. I got an email today saying that we only have 5 days left until our tech support is expired. I am frustrated and just need some help. Any suggestions would be great. Thanks

 

It is a VHS to DVD 3 plus

[Jim_Hardin]

Well that is frustrating...

 

If it shows up under Devices and Printers you installed it wrong!

 

Open Device Manager with it unplugged then plug it in and see what changes

 

Properly installed, it will show up here:

 

[Stacey O]

Ok i Have it showing in the Device Manager But it still recieves no signal what could be the problem

[Jim_Hardin]

OK so how have you hooked it up and to what?

 

It would appear that whatever you sat up is not providing a signal...

[Stacey O]

I Have tried 3 diferrent vcrs and nothing has worked

[Jim_Hardin]

OK so how have you hooked it up and to what?

 

It would appear that whatever you sat up is not providing a signal...

 

???

[Stacey O]

i have hooked it up to the audio out and video out on a vcr player

[ogdens]

Using that same cord, does it work ok when plugged into a TV?.

[Jim_Hardin]

Maybe someone else has a suggestion for you???

 

Sorry I can't be of more help